🇭🇹 Chancerelles Airport / Bowen Field

Common Complaints

• Cleanliness and Facilities: A frequent complaint concerns the cleanliness of the terminals and restrooms, with reports of uncleaned toilets, general dustiness, and even sightings of live mice in food preparation areas. Primary areas are often not air-conditioned.
• Aggressive Touts and Bribery: Travelers commonly encounter aggressive individuals offering assistance with bags or directions and then demanding payment. There are also reports of staff being "more willing to get a bribe to help you do something quicker", and travelers are warned about theft, price gouging, and bribery.
• Multiple Security Checks and Wait Times: Passengers, particularly those flying to the U.S., face multiple security checkpoints, including a secondary screening at the gate by airline-specific security. These processes can be time-consuming, with the first line potentially taking up to an hour.
• Luggage Theft: There are specific complaints about luggage being opened and items stolen from checked bags.
• Chaotic and Deteriorating Environment: The international terminal is often described as chaotic and noisy, with some reviews noting that the "building is about to fall apart".

While Toussaint Louverture International Airport (PAP) has seen some modernization efforts, travelers should arrive prepared for a potentially chaotic environment, expect aggressive soliciting, and allow ample time for security procedures. It is advisable to be vigilant with belongings and firm yet polite when dealing with individuals offering unsolicited services.