Alexandria International Airport (HBE)

Common Complaints

• Rude and Unprofessional Staff: A pervasive issue across various touchpoints, including security, check-in, and passport control, with staff described as arrogant, unhelpful, and even requesting bribes.
• Disorganized and Inefficient Processes: Passengers frequently report being forced to wait outside the terminal for extended periods before check-in, enduring multiple and often intrusive security checks, and experiencing long, chaotic queues at passport control where procedures can be slow and manual.
• Confiscation of Items & Bribery Attempts: There are reports of security staff confiscating valuable items without clear justification, and instances where personnel have allegedly asked for cash to check in luggage or as bribes at security checkpoints.
• Poor Terminal Amenities: Issues include unreliable or non-existent WiFi in the terminal and lounges, scamming shops with misleading prices and cash-only demands, and generally poor food options.
• Transportation and Access Issues: The access to the airport has been described as a "mess" and "dangerous" with a lack of safety signs. Taxis are available but passengers are advised to negotiate fares due to potential overcharging.

Overall, while Alexandria International Airport (HBE) has a modern physical structure, the passenger experience is frequently hampered by significant issues with staff conduct, inefficient processes, and a lack of transparency, leading many travelers to advise caution or suggest using alternative airports.