Sheikh Hussein Airport

Common Complaints

• Inefficient and Rude Security/Immigration: The security and immigration process is often described as "weird and not practical," with reports of rude staff and mandatory double security checks (upon entering the airport and again at the gate).
• Long Wait Times and Rushed Processing: Travelers have experienced terminals opening too close to flight departure times, leading to a hurried experience through check-in, security, and passport control.
• Lack of Amenities in Post-Security Areas: Some passengers noted a lack of coffee or seating in certain waiting areas after passing through initial security.
• Thorough Baggage Inspections: Customs officers have been reported to unpack traveler's belongings completely during inspections, adding to delays.

Overall, King Hussein International Airport (AQJ) seems to be undergoing modernization efforts, particularly in its check-in systems. However, improvements are still needed in security and immigration efficiency and customer service to enhance the overall traveler experience.