SANTIAGO

Common Complaints

• Comfort and Amenities: Uncomfortable plastic seating is a frequent complaint, especially for overnight stays, with a lack of private bathrooms and a general absence of soft seating. The airport can be cold and has loud music playing at night, which can disrupt rest.
• Limited Charging and Water Stations: There's a perceived scarcity of working power outlets for charging devices and a lack of proper water filling stations past security.
• Inconsistent Security and Immigration: While some experiences are quick, others report long lines at security (up to 30 minutes) and immigration, with overall efficiency in these areas being less favored compared to other airports. Current security wait times can be around 29 minutes, and immigration around 8 minutes.
• Overcrowding and Layout: The airport can feel overcrowded during peak hours, and some areas, particularly waiting areas for domestic departures, are described as having a catastrophic shortage of seats, forcing people to sit on the floor.
• WiFi and Air Conditioning: Some travelers note inconsistent WiFi connectivity and a lack of adequate air conditioning, making the terminal hot.

Overall, La Aurora International Airport serves its purpose as a gateway to Guatemala with generally efficient processes for many travelers and good onward transportation options. However, those seeking comfort, consistent amenities, and a quiet experience, especially during layovers or late hours, may find the facilities lacking. Improvements in seating, power outlets, and climate control would significantly enhance the traveler experience.