Tongo Airport

Common Complaints

• Mandatory $25 Security Fee: A consistent point of contention is the mandatory $25 security fee for all passengers, which travelers can pay online or at banks inside the airport. Many find this requirement annoying and unreasonable.
• Slow and Chaotic Departure Check-in: Despite modern counters, the check-in area for departures can still be slow and chaotic, with concerns about the busy and hot entrance hall, even with added air conditioning.
• Theft from Checked Luggage: There have been recent reports of theft from checked luggage, with travelers advised not to leave valuables inside their bags.
• Poor Signposting for Amenities: The new restaurant upstairs is not well-signposted, making it difficult for travelers to find.

Overall, Freetown International Airport (FNA) has undergone substantial positive changes, significantly enhancing the traveler experience with its modern infrastructure and efficient arrival processes. However, addressing the mandatory security fee, streamlining departure check-in, and improving luggage security could further elevate traveler satisfaction.