Banjul International Airport (BJL)

Common Complaints

• Lengthy and chaotic arrival/departure process: Travelers frequently report extremely long queues for immigration, check-in, and security, sometimes taking hours. The process often involves paying a "Development tax" or entry fee (around £30 / $20-$30 USD) which contributes to significant delays and frustration.
• Unfriendly and unprofessional staff: Many reviews cite instances of rude, unhelpful, or slow-moving staff, with some passengers reporting attempts by staff to solicit items or question personal belongings (e.g., books in luggage).
• Inadequate terminal facilities and cleanliness: The terminal is often described as basic, lacking sufficient seating, and poorly air-conditioned in the main departure hall. Some reviews mention dreadful toilet facilities and overall poor cleanliness. Recent redevelopment has also led to a "messy" environment.
• Limited and unreliable amenities: Wi-Fi access can be limited and unreliable. Dining and shopping options are minimal, and nothing is open 24 hours.
• Poor information display: Departure boards are noted for often displaying advertisements instead of crucial flight information.
• Taxi negotiations: While taxis are readily available, fares must be negotiated upfront as meters are not used, and communication can be a challenge.

Overall, Banjul International Airport is perceived by many recent travelers as functional but often inefficient and frustrating, largely due to lengthy processing times, additional fees, and perceived issues with staff professionalism and terminal comfort. Travelers are advised to arrive well in advance for departures and be prepared for potential delays and a basic airport experience.