Kenneth Kaunda International Airport (LUN)

Common Complaints

• Limited Food and Retail Options: Many travelers note a scarce selection of restaurants and shops airside, although more are reportedly coming. Duty-free shops can be expensive.
• Slow or Unreliable Wi-Fi: The airport's Wi-Fi service is frequently cited as being slow or unreliable, with some passengers resorting to mobile hotspots.
• Slow Security and Baggage Handling: Some reviews mention slow and unclear security processes and can be slow baggage claim.
• Older Domestic Terminal: The old terminal, now used for domestic flights, has fewer amenities and can be less modern compared to the international terminal.
• Limited Airbridge Use: A notable issue is the limited use of airbridges, often due to airlines lacking the correct tow bars, requiring passengers to walk or be bussed to/from aircraft.

Kenneth Kaunda International Airport, with its new International Terminal, offers a significantly enhanced travel experience, characterized by cleanliness and polite staff. While improvements in dining options, Wi-Fi reliability, and consistent efficiency in security and baggage handling would further elevate satisfaction, it remains a functional and welcoming gateway to Zambia.