Othawa Airport

Common Complaints

• Unprofessional Security Staff Behavior: A notable recent complaint (January 2023 - May 2024) involves accusations of "unprofessional, rude and invasive behaviour" from Canadian Air Transport Security Authority (CATSA) screening officers during body and bag searches. Some travelers reported being asked to lift or remove clothing in front of other passengers.
• Limited Dining and Lounge Options in US Terminal: Travelers frequently mention a lack of diverse dining options and the absence of an airport lounge in the US departures area.
• Potential for Security Wait Times at Peak Hours: While generally quick, some reports indicate that security lines can be long during peak travel periods, particularly for US-bound flights.
• Parking Costs: Although discounts are available, the general cost of airport parking can be perceived as pricey.
• International Flight Options: Some travelers note a limited number of direct international flight options, especially to Europe, often requiring connections through other major hubs.

Ottawa Macdonald-Cartier International Airport (YOW) generally offers a positive and efficient travel experience due to its modern facilities and streamlined processes, particularly for domestic and US-bound flights. However, recent issues with security staff conduct are a point of concern that travelers should be aware of.