Monte Carlo Airport

Common Complaints

• Immigration & Security Congestion: Passengers frequently report overcrowded, overwhelming, and chaotic passport control, often with long queues and a lack of dedicated lines for families or the elderly. Immigration upon entry can be congested.
• Unfriendly and Uninterested Staff: A recurring complaint highlights unfriendly, unhelpful, and uninterested staff at check-in, customs, and security points, with some instances of security searches without consent.
• Poor Terminal Cleanliness & Maintenance: Specific complaints include dirty toilets, lack of water, and in some areas, a lack of air conditioning contributing to an uncomfortable, run-down feeling.
• Lack of Family-Friendly Facilities: There's a notable lack of consideration for younger families, with changing stations often being too small, sketchy, or dirty, and no staff assistance during security for those managing strollers and children.
• Limited Airside Food Options: Historically, some travelers have noted limited food outlets once airside.
• Luggage Handling Issues: Some reviews mention luggage being delivered to incorrect carousels or concerns about rough handling and damaged zippers.

In summary, while specific details for "Monte Carlo Airport (FACA) in Monte Carlo, ZA" are unavailable, general experiences at a major South African airport like Cape Town International suggest a facility with good overall infrastructure and amenities. However, these positive aspects are often overshadowed by significant issues related to immigration and security wait times, staff attitude, and a need for improved cleanliness and family-focused facilities.