Nnamdi Azikiwe International Airport (ABV)

Common Complaints

• Limited Facilities, Shopping, and Dining: A consistent complaint is the restricted selection of shops and food and beverage options, particularly in the landside areas of the airport, needing improvement to reach a 3-Star airport level.
• Inaudible PA System: Some travelers have noted that the public announcement system in the departure lounge can be inaudible, making it difficult to hear boarding calls.
• Unreliable Wi-Fi: While available, the Wi-Fi can sometimes be slow or inconsistent.
• Congestion and Crowding: The domestic terminal, in particular, can become very crowded, especially during peak hours or when flights are delayed.
• Parking Challenges: Parking has been described as a "zoo" in older reviews, though recent traffic management improvements aim to address this. Car rental is not available; only taxi/rideshare options are provided.
• Potential for Scams/Extortion: Although the e-gates have reduced opportunities for extortion at security, general warnings persist about "helpers" outside the terminal trying to solicit money or scams.

Overall, Nnamdi Azikiwe International Airport is actively working to enhance its traveler experience, with significant positive strides in terminal infrastructure and security processes, particularly with the introduction of e-gates. While challenges remain in the variety of amenities and occasional congestion, the airport is showing commitment to improving passenger satisfaction and catching up with global best practices.