Nnamdi Azikiwe International Airport (ABV)

Common Complaints

• Inconsistent Facility Quality: While the new international terminal is praised, older sections or the domestic terminal have received criticism for limited food options, inadequate air conditioning, and subpar restroom facilities in the past.
• External "Helpers" and Taxi Issues: Travelers have reported issues with "helpers" outside the terminal attempting to exploit or cheat passengers. Official airport taxis require haggling for fares, and ride-hailing drivers may ask for additional fees or specific pickup locations.
• Accessibility and Information: An older review highlighted significant challenges for disabled travelers. There have also been mentions of poorly visible airline logos at check-in counters and inaudible public address systems in departure lounges.
• Departure Formalities and Transportation: Filling out forms for departure can be cumbersome. While the Abuja Light Rail offers a cheap connection, its schedule can be irregular. Traffic from the airport to the city center, particularly on Friday afternoons, can be severe.

Nnamdi Azikiwe International Airport appears to be making strides in improving its passenger experience, especially with the recent addition of its modern international terminal. While the new infrastructure and relatively quick security processes are positives, travelers should be aware of potential inconsistencies in older facilities and navigate external transportation services with caution.