Man Airport (MJC)

Common Complaints

• Rude and Aggressive Staff: A recurring and significant complaint is about the unprofessional, rude, and aggressive behavior of staff, particularly in Terminal 3.
• Poor Cleanliness and Facilities (T1 & T3): Terminal 1 and Terminal 3 are frequently described as tired, dirty, cramped, and disorganised. There are also complaints about insufficient and often unclean toilet facilities.
• Excessive Wait Times: Travelers consistently report long queues for check-in and security, especially in Terminal 1 and Terminal 3, leading to "chaos" and missed flights.
• Confusing Signage and Layout: Poor and confusing signage, particularly for navigating between terminals and finding facilities like lifts, is a common issue.
• Uncomfortable Waiting Areas: Some waiting areas are criticized for being cold and noisy, making it difficult to rest.
• High and Confusing Parking/Drop-off Fees: The express pick-up at Terminal 1 is described as "terrible and an accident waiting to happen," with many expressing frustration over perceived "money-grubbing" due to high drop-off fees and potential fines for incorrect turns.

In summary, while Manchester Airport's Terminal 2 is receiving positive feedback for its modernization and efficiency, the overall traveler experience is significantly hampered by widespread issues in Terminal 1 and Terminal 3, including poor facilities, inadequate cleanliness, extensive wait times, and concerning staff attitudes. Many travelers express that it is among the worst airports they have visited.