Leo Airport (XLU)

Common Complaints

• Corruption and Scammers: Several travelers have reported issues with corrupt airport staff and numerous scammers, particularly just outside the airport.
• Slow Immigration and Visa Process: Experiences include extremely slow processing for visas on arrival, sometimes requiring an overnight wait for passports.
• Discriminatory Treatment and Harassment: There have been troubling incidents involving airport personnel, including false claims to prevent boarding and attempts to confiscate personal items under baseless pretexts, suggesting discriminatory treatment and abuse of authority.
• Subpar Facilities and Cleanliness: The airport is described as small, sometimes dirty, and having uncomfortable seating in the waiting areas.
• Baggage Issues: Reports include lost luggage and slow processes for filing claims.
• Language Barrier: When flights are delayed, travelers have noted a lack of English-speaking staff, contributing to a "terrible experience."

Overall, while Ouagadougou Airport offers some basic amenities and can be navigated, travelers should be prepared for potential inefficiencies, language barriers, and issues related to corruption and staff conduct, especially when dealing with immigration and security. Utilizing meet and assist services or having pre-arranged transportation and visas may mitigate some of these common complaints.