Prince Rupert Airport (YPR)

Common Complaints

• High Transportation Costs: A significant complaint revolves around the high costs associated with transportation from the airport (located on Digby Island) into Prince Rupert, particularly for those needing alternative options beyond the included bus and ferry service.
• Limited Food and Amenities: There are limited food options beyond vending machines and a small cafe, leading some to recommend bringing their own food and beverages for longer waits.
• Customer Service and Communication: Some travelers report difficulty reaching staff for assistance and a general lack of clarity regarding flight and bus delay updates, as the airport notes that Air Canada and its local representatives are the primary source for such information, not the airport itself.
• Shuttle Service Issues: Despite two buses now running for the daily Air Canada flight, some reviews mention overcrowding on the shuttle buses and a need for better management regarding carry-on luggage space.
• Restroom Cleanliness: Concerns have been raised regarding the cleanliness of restrooms.
• Lack of Secure Parking: There is limited vehicle parking at the airport itself on a first-come, first-served basis, and no readily available secure long-term parking for personal vehicles near the downtown shuttle center, leading many to opt for taxis instead.

Prince Rupert Airport offers a distinctive travel experience, particularly for those prioritizing access to the region's natural beauty and preferring smaller, less crowded airports. However, travelers should be prepared for potentially higher associated transportation costs and limited on-site amenities, and it's advisable to factor in potential logistical quirks with the shuttle service and clarify flight details directly with the airline.