María La Gorda Hotel Heliport

Common Complaints

• Difficult and Lengthy Ground Transportation: Reaching María La Gorda is frequently described as a challenging and time-consuming journey, typically requiring hired drivers, rental cars, or multiple local bus and taxi connections from Pinar del Río or Havana, with no direct public transport.
• Substandard Hotel Facilities and Cleanliness: The María La Gorda Hotel rooms are often reported as run-down, dirty, and having issues such as broken toilets and showers, noisy air conditioning, and even bed bugs.
• Poor Food Quality and Service: Travelers consistently complain about the "awful," "below average" food quality and "impassive and bad" service at the hotel's restaurants. Hungry cats are also noted to steal food from tables.
• Uncomfortable and Unhygienic Conditions: Beds are described as uncomfortable, and the beach area near the hotel is reportedly rocky and used by cats as a toilet.
• Limited Options and Isolation: Once at the hotel, travelers feel "stuck" due to the remote location and lack of alternative dining or entertainment options for miles around.

In summary, while the natural environment and diving at María La Gorda receive high marks, the overall traveler experience is significantly hampered by the difficulties in transportation to this remote site and the very poor quality of the facilities, cleanliness, and service at the María La Gorda Hotel. Prospective visitors should be prepared for a rustic and potentially uncomfortable stay, with the primary draw being the underwater experience.