Guardalavaca Airport

Common Complaints

• Overall Disorganization: A pervasive complaint is the general disorganization across arrivals and departures, including unclear boarding procedures and gate assignments.
• Long Wait Times: Travelers frequently report long lines at various points, particularly at immigration and customs.
• Poor Terminal Facilities and Cleanliness: Bathrooms on the main level are often described as filthy, though cleaner facilities may be found on the second level. Terminal facilities receive a low satisfaction rating.
• Limited Amenities and Food: There are limited food choices at snack bars, and some travelers recommend bringing food from resorts. WiFi connectivity is noted as weak or unstable.
• Lost Luggage and Unhelpful Staff: Instances of lost luggage on arrival and unhelpful staff unwilling to assist were reported.
• Confusing Transportation: Navigating from the airport through Holguín to Guardalavaca can be confusing without pre-arranged transport, though taxis and rental cars are available.

In summary, while Frank País International Airport (HOG) serves as the necessary entry point for visitors to Guardalavaca, many travelers find the experience challenging due to a lack of modern infrastructure, significant disorganization, and cleanliness issues in some areas. Travelers are advised to manage expectations, especially regarding efficiency and amenities, and consider pre-arranging transportation.