Bawan Airport (BWJ)

Common Complaints

• Hostile and Rude Staff: Numerous recent reviews from late 2025 describe both general airport staff and TSA personnel as "hostile, angry and rude," with reports of yelling and belittling passengers.
• Poor Baggage Handling: BWI consistently receives criticism for "absolute worst service" in baggage handling, with travelers reporting wait times of up to a full hour for their luggage.
• Subpar Terminal Facilities and Cleanliness: Some travelers in late 2025 described the airport as "disgustingly mildewed," with carpet making wheeled suitcases difficult to maneuver. The International Terminals are specifically criticized for a lack of variety and limited operating hours for food options, with most eateries closing by 11 pm.
• Inadequate Rental Car Shuttles: A frequent complaint involves "too few shuttles to rental area running every 30min and too full to transport people to gate."
• Overall Reliability Concerns: One sentiment from August 2024 on a public forum suggested BWI is the "second-least-reliable airport in the country."

Overall, BWI Thurgood Marshall Airport appears to be a high-traffic airport working on significant infrastructure improvements. However, recent traveler sentiment indicates considerable dissatisfaction, particularly concerning staff attitudes, baggage claim efficiency, and the cleanliness and amenity options within its terminals. Travelers should be prepared for potential frustrations with staff interactions and baggage services, especially given the ongoing growth in passenger volume.