Estância Norteagro Airport

Recent traveler sentiment and experiences at Boa Vista International Airport (BVB) in Boa Vista, Brazil, appear to be in a transition phase following significant modernization efforts completed in October 2024. While comprehensive post-modernization traveler reviews are still emerging, the airport has undergone substantial upgrades aimed at improving overall satisfaction and operational efficiency. The general sentiment, prior to the full impact of these upgrades, showed moderate satisfaction across various aspects.

What Travelers Love (Post-Modernization Goals & Expected Strengths):

• Expanded and Modernized Facilities: The airport now boasts expanded departure lounges, arrivals halls, and baggage reclaim areas, more than doubling the previous passenger terminal area.
• Improved Amenities: A completely modernized food court, new public toilets (including facilities for disabled people and families), and 12 new check-in counters with automatic carousels aim to enhance comfort and convenience for travelers.
• Enhanced Operational Efficiency: The modernization includes a renovated runway, expanded luggage handling systems, and additional boarding gates, designed for better passenger flow and operational security.
• Sustainability Recognition: In 2023, the airport was recognized by the National Civil Aviation Agency (Anac) as one of Brazil's most sustainable airports in its category.
• Convenient Location: The airport is situated approximately 3.5 to 4 kilometers from Boa Vista city center, offering easy access to and from the city.
• Improved Parking: Upgrades were planned for the vehicle parking area, including air-conditioning and lighting systems. Parking facilities are described as secure and easily accessible, with both short-term and long-term options available.

Common Complaints (Based on pre-modernization data and general airport challenges):

• WiFi and Food/Retail Services (Historically): Prior to the modernization, general ratings indicated lower satisfaction for WiFi (56%) and food and retail services (55%). The modernized food court aims to address the latter.
• Lounge Facilities (Historically): General ratings also showed lower satisfaction for the lounge (53%) before the recent upgrades.
• Lack of Smoking Area/Announcements (Older Review): An older review from 2015 mentioned the absence of a smoking area and a lack of tannoy announcements for flight delays, which may or may not have been addressed in the recent comprehensive modernization.

With the completion of extensive modernization works in October 2024, Boa Vista International Airport is positioned to offer a significantly improved traveler experience, addressing many of the historical limitations and enhancing its facilities and operational efficiency.