Fazenda Cachoeira Airport

Common Complaints

• Security Check: The security check process receives a low satisfaction rating of 20%, suggesting potential issues with wait times or efficiency.
• Check-in: Similar to security, the check-in experience has a low satisfaction rate of 20%, indicating possible inefficiencies or issues at the counters.
• Terminal Facilities: The overall terminal facilities are a point of concern, with only 33% traveler satisfaction, suggesting limited amenities or outdated infrastructure.
• Food and Retail Services: Options for food and retail within the airport are not highly rated, with a satisfaction level of 37%.
• Lounge: Lounge facilities also receive a low satisfaction score of 33%, implying either a lack of lounges or poor quality of existing ones.

Aeroporto de Barra do Garças (BPG/SBBW) is the largest airport in the eastern region of Mato Grosso, located approximately 15 km from the city center, and has been receiving commercial flights since 2016. While it serves as an important local hub, traveler feedback suggests that while basic operations like customs and Wi-Fi might be acceptable, there is significant room for improvement in terminal infrastructure, check-in, and security processes to enhance the overall traveler experience.