Sabah Airport (SBV)

Common Complaints

• Filthy Toilets: A recurring and prominent complaint is the unhygienic and filthy condition of the toilets, often lacking toilet paper and described as unsanitary.
• Confusing Security & Liquid Restrictions: Travelers frequently encounter multiple, sometimes seemingly redundant, security checks before boarding. There are strict rules against liquids on board after the first security check, and confusion surrounding trekking poles in carry-on luggage often leads to extra fees and frustration due to unclear signage and unhelpful staff. Confiscation of power banks has also been reported.
• Limited Late-Night Facilities & Seating: Airside, facilities, shops, and dining options are significantly limited and often close around midnight, despite flights operating throughout the night. Seating can also be sparse in these areas.
• Crowding and Communication Issues: Peak hours can lead to crowded immigration queues and full, hot boarding rooms, especially when gates are shared by multiple airlines. Some immigration and security staff have been described as brusque and lacking basic communication skills.
• Inconsistent WiFi: While free WiFi is available, its consistency can be an issue.

Overall, Kota Kinabalu International Airport (BKI) offers a functional experience with good transport links and a modern main terminal. However, travelers should be prepared for potential issues with toilet cleanliness, confusing and strict security procedures (especially regarding liquids and trekking poles), and limited late-night amenities once airside.