Port Moresby Jacksons International Airport (POM)

Common Complaints

• Long Security and Immigration Wait Times: Travelers frequently report extended queues, especially during peak hours or when multiple international flights arrive simultaneously, potentially exceeding an hour for customs and immigration. Transiting passengers also face security queues in hot, aircon-less corridors.
• Questionable Security Procedures and Safety Concerns: There are reports of security personnel opening luggage during checks, causing inconvenience, and alleged instances of staff asking for money or stealing items from bags. Overall safety within and around the airport, particularly when moving between terminals, is a significant concern for some travelers.
• Subpar Domestic Terminal: The domestic terminal is often described as a "madhouse," dirty, with unhygienic seats and carpets. Bathrooms in the domestic terminal are particularly criticized for cleanliness.
• Unreliable/Limited WiFi: WiFi connectivity is often reported as difficult, paid-only, or even non-existent in certain airside areas of the international terminal.
• Limited Amenities and Cash Dependency: Food and shopping options are restricted, both landside and airside. Cafes may not reliably accept electronic payments, making it essential to carry cash (PNG Kina) for purchases and parking.
• Flight Delays and Cancellations: Domestic flights, in particular, are prone to delays and cancellations, which can be chaotic, especially during holiday periods.
• Lack of Digicel SIM Cards: Some travelers express disappointment at the unavailability of Digicel SIM cards at the international airport, with only Vodafone being an option.

Overall, Port Moresby Jacksons International Airport offers a functional experience, particularly in its international terminal, but travelers should anticipate potential frustrations with queues, limited amenities, and general safety precautions. It is advisable to pre-arrange transportation, carry local currency, and be prepared for potential delays, especially when connecting to domestic flights.