Aropa Airport (KIE)

Traveler sentiment and satisfaction at Aropa Airport (AYIQ) in Kieta, PG, appear to be mixed, primarily reflecting its state before major ongoing upgrades. While getting to the airport and the existing terminal facilities generally receive acceptable ratings, other crucial services like baggage claim, immigration, and amenities were rated considerably lower. However, significant redevelopment work, including a new terminal and improved infrastructure, is currently underway, aiming to modernize the airport by 2027.

What Travelers Love (Pre-Upgrade & Future Potential):

• Accessibility: Travelers generally found getting to the airport to be satisfactory, with an 80% rating.
• Existing Terminal Facilities: The terminal facilities themselves received a respectable 80% satisfaction rating, suggesting they were functional, albeit basic, prior to the current upgrades.
• Future Modernization: The ongoing multi-million kina upgrade promises a new terminal building, modernized passenger processing, and significant improvements to overall airport infrastructure, which are expected to greatly enhance the traveler experience upon completion.

Common Complaints (Based on Pre-Upgrade Data & Areas for Improvement):

• Baggage Claim: This was a significant pain point, receiving a very low 20% satisfaction rating. The new terminal is expected to address this.
• Immigration/Customs: Traveler experience with immigration/customs was rated at 40%, indicating potential for delays or inefficiency.
• Limited Amenities: WiFi, food and retail services, and lounge options were rated at 60%, 60%, and 40% respectively, suggesting a lack of comprehensive amenities for travelers. The new terminal aims to provide modernized facilities.
• Aging Infrastructure: The airport has long been recognized as needing substantial upgrades, having last been improved over a decade ago before the current project.

Aropa Airport is currently undergoing a transformative upgrade project, which commenced in 2025 and is projected for completion by 2027. While past traveler experiences highlighted areas for improvement, particularly regarding baggage claim and amenities, the ongoing redevelopment is expected to significantly enhance overall satisfaction, offering a modernized and more efficient travel hub for the region.