Carlton Hill Airport (CRY)

Common Complaints

• Long Security and Immigration Queues: A prevalent issue is the long wait times at security checks and passport control for both arrivals and departures. Travelers describe these queues as adding significant stress to the airport experience. Current security wait times can be around 27-29 minutes.
• Rude Security Staff: Several reviews highlight negative experiences with security staff, citing rudeness and an unhelpful attitude.
• Insufficient Terminal Seating: A common complaint is the lack of enough seats at the gates and in terminals, which often forces passengers to sit on the floor, especially during busy periods.
• Limited and Expensive Food & Beverage Options: Travelers often find the food options to be limited and pricey.
• Poor WiFi Connectivity: The availability and quality of WiFi are frequently criticized as being "very very limited" or having restricted free time allowances.
• Uncomfortable for Overnight Stays: The airport is generally not conducive for sleeping, with reports of uncomfortable iron seats, cold conditions, and staff discouraging overnight stays.
• Organizational Issues: Some travelers have noted poor organization, particularly with international departures not opening promptly after check-in, leading to unnecessary queues.

In summary, Christchurch Airport (CRY) offers a modern and often efficient experience, particularly appreciated for its compact design and affordable parking. However, significant drawbacks exist, primarily concerning long wait times and perceived rudeness of security staff, along with insufficient seating and limited amenity options for prolonged stays.