Nauru International Airport (INU)

Common Complaints

• Frequent Flight Delays and Cancellations: Travelers consistently report significant and uncommunicated flight delays and cancellations, leading to extended waits and disrupted travel plans.
• Limited Terminal Facilities and Amenities: The airport is described as a small, rustic, 2-story building with very few amenities. There is no free Wi-Fi, no ATM, and a limited selection of food and retail services. An air-conditioned cafe with paying massage chairs opened in late 2017.
• Poor Accessibility: The airport is described as challenging for travelers with disabilities, particularly wheelchair users, who have experienced long waits for assistance. All boarding is done via stairs, which can be problematic.
• Inadequate Comfort: Some areas are hot and humid with insufficient cooling, and seating can be uncomfortable. Toilets, though better upstairs in the departure lounge, can still be uncomfortable.
• Variable Security and Immigration Experience: While security checks are standard, wait times can be around 27 minutes for security and 9 minutes for immigration. There have been instances of manual bag searches due to non-working X-ray machines. Immigration officers may sometimes arrive late.
• Limited Transportation Options: Public transportation is sparse, making taxis and private transfers the primary options, with advance booking for private transfers advised. Some hotels may offer shuttle services. Parking is available for a fee.

Overall, Nauru International Airport offers a very basic travel experience. Travelers should be prepared for potential delays and a lack of modern amenities, emphasizing the importance of planning ahead and managing expectations.