Valleywise Health Medical Center Heliport

Valleywise Health Medical Center Heliport (20E) in Phoenix, US, serves as a private heliport for the Valleywise Health Medical Center, primarily for medical transport rather than general passenger travel. As such, traditional "traveler reviews" regarding terminal facilities, security wait times, or customs/immigration experiences are not available. However, reviews for the overarching Valleywise Health Medical Center offer insights into the overall environment and services associated with the facility.

Overall patient sentiment regarding the Valleywise Health Medical Center indicates a commitment to comprehensive and compassionate care, particularly in critical areas like trauma and burn treatment. While the patient experience rating is slightly below the national average, many praise the dedication of the medical staff and the quality of specialized services.

What is Praised about the Medical Center:

• Exceptional Medical Care: The Valleywise Health Medical Center is recognized for its commitment to "exceptional care without exception" and its comprehensive healthcare services, including a Level 1 Trauma Center, Arizona Burn Center, NICU, and Emergency Centers.
• Dedicated and Caring Staff: Patients frequently commend the staff for being friendly, helpful, and caring. Doctors are noted for listening to patient concerns and providing clear communication.
• State-of-the-Art Trauma and Burn Facilities: The new trauma center features a helipad, high-speed elevators, specially equipped trauma bays, burn trauma bays, and indoor decontamination rooms, highlighting its advanced capabilities. The Arizona Burn Center is one of the largest civilian burn units in the nation.
• Cleanliness: Patients have reported that their rooms and bathrooms were "Always" clean.
• Post-Discharge Information: Patients generally confirm receiving adequate information about their recovery process at home.

Areas for Improvement in the Medical Center:

• Patient Experience Rating: The Valleywise Health Medical Center's patient experience rating of 58% is reported to be 8% lower than the national average.
• Mortality Rates for Specific Conditions: For conditions like "Gastrointestinal Bleed" and "Bowel Obstruction," the 30-day mortality rates were "Worse than Expected" when compared to national averages.

In summary, the Valleywise Health Medical Center Heliport (20E) functions as a critical component for medical transport, directly serving the Valleywise Health Medical Center. Feedback predominantly reflects experiences with the medical center itself, highlighting its strong suit in specialized emergency and trauma care, supported by dedicated staff and modern facilities. However, there are noted areas where overall patient experience and outcomes for specific conditions could be improved. Traditional traveler-centric feedback for the heliport itself is not applicable.