North Douglas Heliport

Common Complaints

• Helicopter Noise: Local residents, particularly along North Douglas Highway, have expressed complaints about helicopter noise from flightseeing operations, mentioning frequent flights and perceived low altitudes.
• Limited Personal Items on Tours: Due to restricted space in helicopters, travelers are generally prohibited from bringing bags, purses, selfie sticks, or drones on tours, though safe storage is typically provided at the base.
• Lack of Traditional Airport Amenities: As a heliport for tours, it does not offer the extensive terminal facilities, shops (beyond a potential gift shop at the tour base), or dining options found at larger airports.
• No Customs/Immigration or Security Checkpoint Wait Times: There is no information available regarding security wait times or customs/immigration experiences at North Douglas Heliport, as it does not handle commercial international flights.

In summary, North Douglas Heliport serves as a highly functional and well-managed base for specialized helicopter tours, offering travelers direct access to Juneau's stunning natural landscapes. While the focus is entirely on the tour experience rather than typical airport services, the efficiency of operations and provided amenities for tour participants contribute to a generally positive traveler satisfaction, despite some local concerns about noise.