Snowshoe Resort/Topof the World Heliport

Common Complaints

• Crowds and Lift Lines: Excessive crowds and long lift lines, especially at popular lifts like Ballhooter, are a frequent and significant complaint, sometimes leading to wait times well over half an hour.
• Outdated Infrastructure and Management: Many travelers report that lifts are outdated and that resort management has not made necessary improvements to handle increasing visitor numbers, leading to dissatisfaction.
• Limited Dining Options and Service: On-site dining is described as limited, with few choices and long wait times for dinner. Some recent reviews indicate a decline in restaurant food and service quality, along with overall hospitality.
• Parking Challenges and Fees: Recent changes have introduced daily fees for most parking, and parking lots can be unplowed and difficult to navigate after snowstorms, with vehicles getting stuck. Silver Creek parking is also paid and managed separately.
• No Refunds for Poor Conditions: The resort has been criticized for refusing refunds or credits for pre-paid tickets and reservations when weather conditions are poor, leading to significant financial losses for travelers.
• Lack of Cell Service: There is often no reliable cellphone service close to the resort, which can be challenging for navigation and communication.

Overall, Snowshoe Resort provides a compelling ski and mountain experience with a well-developed village atmosphere. However, potential visitors should be prepared for significant crowding, particularly on weekends, and be aware of parking fees and the resort's strict refund policy. While the Top of the World area offers good lodging amenities and convenient shuttle access, specific "heliport terminal" facilities or experiences related to security/customs are not a reported aspect of traveler reviews, suggesting 14WV operates primarily as a functional heliport without public passenger services typically found at commercial airports.