Virgin Australia Airlines, with its ICAO code VOZ, is a major Australian airline based in Brisbane, Queensland. Founded in November 1999 by Sir Richard Branson and commencing operations in August 2000 as Virgin Blue Airlines, it initially operated as a low-cost carrier. Following the collapse of Ansett Australia in 2001, Virgin Blue rapidly expanded in the domestic market. In 2011, the airline underwent a significant rebranding to Virgin Australia, transitioning to a full-service carrier model. In 2020, after entering voluntary administration due to the COVID-19 pandemic, it was acquired by Bain Capital and relaunched with a focus on value.
The airline operates with primary hubs at Brisbane Airport (BNE), Melbourne Airport (MEL), and Sydney Airport (SYD), with secondary hubs in Adelaide and Perth. Virgin Australia's mainline fleet, as of September 2025, is comprised entirely of Boeing 737 aircraft, including the Boeing 737-700, Boeing 737-800, and Boeing 737 MAX 8, with an average fleet age of 12.3 years as of March 2025. The airline maintains an extensive domestic network, serving over 30 destinations across Australia, and offers short-haul international flights primarily to the Asia-Pacific region, including destinations like Fiji, Indonesia (Bali), New Zealand, Samoa, and Vanuatu, as well as Qatar. Through strategic partnerships with numerous international airlines, Virgin Australia provides connectivity to over 600 destinations globally.
Virgin Australia is not a member of any of the major global airline alliances like Star Alliance, SkyTeam, or Oneworld. However, it has an extensive network of bilateral partnerships with carriers such as Qatar Airways, Singapore Airlines, United Airlines, All Nippon Airways (ANA), Air Canada, and Virgin Atlantic, allowing passengers to earn and redeem Velocity Frequent Flyer Points and often enjoy reciprocal benefits. The airline offers two main cabin classes: Business Class and Economy Class. Business Class provides features like recliner leather seats with extra legroom, priority check-in and boarding, and complimentary lounge access on domestic routes. Within Economy Class, Economy X is available, offering additional legroom, preferred overhead locker space, and priority airport services. The airline also operates seven domestic Lounges in major Australian cities, providing amenities such as buffet food, barista-made coffee, alcoholic beverages, and Wi-Fi.
Summaries of recent traveler reviews for Virgin Australia highlight several positive aspects and common complaints.
What Travelers Love:
Common Complaints:
Overall sentiment suggests that Virgin Australia remains a popular choice for many Australian travelers, particularly appreciating its friendly staff and generally good value. However, the airline faces challenges in maintaining operational consistency and managing customer expectations, especially concerning flight disruptions and baggage, with some customers noting a shift in service levels after its post-administration restructuring.
Virgin Australia maintains a strong safety record with no fatal accidents in its history as Virgin Blue or Virgin Australia. The airline has successfully completed the IATA Operational Safety Audit (IOSA), which is an internationally recognized and accepted evaluation system designed to assess the operational management and control systems of an airline. While specific FAA compliance or EU safety list status is not explicitly highlighted as a standalone certification (as these are generally for foreign airlines operating *into* the US or EU, and Virgin Australia's international routes are more focused on the Asia-Pacific and through partners), adherence to strict Australian aviation regulations overseen by the Civil Aviation Safety Authority (CASA) is paramount for its operations.
As of March 2025, Virgin Australia's mainline fleet consists of 96 aircraft, primarily Boeing 737s, with an average age of 12.3 years. The airline has consistently invested in fleet renewal and simplification, evident in its retirement of older wide-body aircraft to focus on more fuel-efficient Boeing 737 models and orders for new 737 MAX aircraft. Virgin Australia's maintenance reputation is generally considered reputable, with significant investment in its operational headquarters and a maintenance base in Brisbane.
Based on available data, Virgin Australia maintains a high overall safety assessment, reflected in its clean accident history and adherence to robust safety audit programs like IOSA. The continuous investment in a relatively modern and standardized fleet, coupled with regulatory oversight from CASA, underpins its commitment to safety. The airline has received recognition for its safety performance; for instance, its regional subsidiary, Virgin Australia Regional Airlines, was named the World's Best Regional Airline by AirlineRatings.com for two consecutive years.=== SECTION 1: ABOUT THE AIRLINE ===
Virgin Australia Airlines (ICAO: VOZ), headquartered in Brisbane, Queensland, Australia, is a significant player in the Australian aviation market. Founded in November 1999 by Sir Richard Branson and commencing operations as Virgin Blue Airlines in August 2000, it initially positioned itself as a low-cost carrier, rapidly expanding its domestic presence following the collapse of Ansett Australia in 2001. In 2011, the airline underwent a major rebranding to Virgin Australia, shifting towards a full-service model. After entering voluntary administration during the COVID-19 pandemic in 2020, it was acquired by Bain Capital and subsequently relaunched as a "value carrier".
The airline operates with major hubs in Brisbane (BNE), Melbourne (MEL), and Sydney (SYD), complemented by secondary hubs in Adelaide and Perth. Its operational headquarters and a key maintenance base are located in Brisbane. As of September 2025, Virgin Australia's mainline fleet is composed entirely of Boeing 737 aircraft, including the 737-700, 737-800, and 737 MAX 8 models. The airline maintains an extensive domestic network serving over 30 destinations across Australia, and operates short-haul international services to the Asia-Pacific region, with direct flights to destinations such as Fiji, Indonesia (Bali), New Zealand, Samoa, Vanuatu, and Qatar. Virgin Australia also provides access to over 600 destinations worldwide through its various international airline partnerships.
Virgin Australia is not a member of any of the major global airline alliances (Star Alliance, SkyTeam, or Oneworld). However, it has established a comprehensive network of bilateral partnerships with airlines like Qatar Airways, Singapore Airlines, United Airlines, All Nippon Airways (ANA), Air Canada, and Virgin Atlantic, enabling passengers to accrue and redeem Velocity Frequent Flyer Points and enjoy reciprocal benefits. The airline offers two primary cabin classes: Business Class and Economy Class. Business Class features recliner leather seats, enhanced legroom, priority check-in and boarding, lounge access on domestic routes, and complimentary meals and beverages. Within Economy Class, passengers can opt for Economy X, which provides extra legroom, preferred overhead locker space, and priority airport services. The airline also operates seven domestic Virgin Australia Lounges in key Australian airports, offering amenities such as buffet food, barista-made coffee, alcoholic drinks, and Wi-Fi.
| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| OOL → SYD |
Sydney
Sydney
|
126 | 423 mi | B738 | Dec 8, 2025 |
| ADL → MEL |
Melbourne Tullamarine
Melbourne
|
118 | 399 mi | B738 | Dec 11, 2025 |
| LST → MEL |
Melbourne Tullamarine
Melbourne
|
111 | 296 mi | B738 | Dec 10, 2025 |
| SYD → MEL |
Melbourne Tullamarine
Melbourne
|
110 | 439 mi | B738 | Dec 11, 2025 |
| HBA → MEL |
Melbourne Tullamarine
Melbourne
|
104 | 384 mi | B738 | Dec 10, 2025 |
| OOL → MEL |
Melbourne Tullamarine
Melbourne
|
83 | 827 mi | B738 | Dec 8, 2025 |
| SYD → BNE |
Brisbane
Brisbane
|
81 | 468 mi | B737 | Dec 11, 2025 |
| TSV → BNE |
Brisbane
Brisbane
|
81 | 692 mi | B738 | Dec 11, 2025 |
| BME → PER |
Perth Int'l
Perth
|
80 | 1044 mi | B738 | Dec 9, 2025 |
| ADL → SYD |
Sydney
Sydney
|
79 | 724 mi | B738 | Dec 9, 2025 |
| HBA → SYD |
Sydney
Sydney
|
62 | 646 mi | B738 | Dec 10, 2025 |
| CNS → BNE |
Brisbane
Brisbane
|
60 | 865 mi | B738 | Dec 11, 2025 |
| MEL → SYD |
Sydney
Sydney
|
57 | 439 mi | B738 | Oct 11, 2025 |
| MCY → MEL |
Melbourne Tullamarine
Melbourne
|
54 | 904 mi | B738 | Dec 10, 2025 |
| VLI → BNE |
Brisbane
Brisbane
|
52 | 1178 mi | B38M | Dec 9, 2025 |
| DRW → MEL |
Melbourne Tullamarine
Melbourne
|
50 | 1949 mi | B738 | Dec 8, 2025 |
| MEL → BNE |
Brisbane
Brisbane
|
48 | 859 mi | B738 | Oct 25, 2025 |
| ADL → BNE |
Brisbane
Brisbane
|
47 | 1008 mi | B738 | Dec 9, 2025 |
| DRW → BNE |
Brisbane
Brisbane
|
45 | 1773 mi | B738 | Dec 7, 2025 |
| CBR → MEL |
Melbourne Tullamarine
Melbourne
|
43 | 292 mi | B738 | Dec 10, 2025 |
| MCY → SYD |
Sydney
Sydney
|
43 | 521 mi | B738 | Dec 10, 2025 |
| CBR → BNE |
Brisbane
Brisbane
|
40 | 595 mi | B738 | Dec 10, 2025 |
| LST → SYD |
Sydney
Sydney
|
38 | 568 mi | B738 | Dec 7, 2025 |
| ZQN → SYD |
Sydney
Sydney
|
33 | 1206 mi | B38M | Dec 7, 2025 |
| BQB → PER |
Perth Int'l
Perth
|
31 | 126 mi | E290 | Dec 4, 2025 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.