Thai Airways

What Travelers Love:**

• Cabin Crew & Service: Passengers consistently praise the warm, friendly, and highly attentive service provided by the cabin crew.
• In-flight Meals: The airline's catering receives high marks, with many travelers describing the food, especially the Thai cuisine, as amazing, tasty, and stellar. Some business class offerings even include caviar.
• Cabin & Seat Comfort: Cabin comfort is often highlighted, with comfortable seating and the availability of fully-flat beds in business class on newer aircraft being particularly valued.

Common Complaints:

• Inconsistent Hard Product/Older Aircraft: A recurring complaint is the inconsistency in the "hard product" across the fleet, with some older aircraft noted as needing refurbishment and having tighter seat configurations.
• Entertainment/Wi-Fi (compared to competitors): While generally appreciated, the in-flight entertainment and Wi-Fi options are sometimes perceived as less extensive or slower compared to those offered by other major international carriers, with limited free Wi-Fi.
• Ground Customer Service & Delays: Some passengers have reported less satisfactory experiences with ground customer service, particularly concerning a perceived lack of responsibility for missed connections due to delays and difficulties with refund processes.

Overall sentiment summary: Thai Airways generally receives positive feedback for its exceptional in-flight service and catering. However, the travel experience can be inconsistent due to varying aircraft modernity, and some travelers have expressed frustration with ground operations and handling of delays.

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