TACV

Recent traveler reviews for Cabo Verde Airlines present a mixed picture, highlighting both positive aspects and notable frustrations.

What Travelers Love:

• Friendly and professional crew: Many travelers appreciate the courteous and professional demeanor of the cabin and ground staff.
• Newer aircraft experience: Flights operated by the Boeing 737 MAX 8 are often described as new, clean, and offering good legroom in the front rows.
• Decent in-flight service: Passengers have noted satisfactory in-flight service, including refreshments and meals like a decent lunch with warm bread on longer flights.
• Affordable direct flights: For those seeking economical and direct flights to Cape Verde, the airline is often seen as providing good value for money.

Common Complaints:

• Frequent delays and cancellations: A significant and recurring complaint is the airline's tendency for flights to be delayed or rescheduled at short notice, which can severely disrupt travel plans.
• Poor customer service: Travelers frequently report difficulties with customer service, including unresponsiveness, challenges in obtaining refunds for cancelled flights, and a perception of dishonest business practices.
• High checked bag fees: Some passengers find the checked baggage fees to be excessively high.
• Lack of in-flight entertainment/WiFi: Many reviews mention the absence of in-flight entertainment systems or Wi-Fi, particularly on older aircraft or economy class.
• Variable cabin quality: While newer planes are appreciated, older aircraft have been noted to have worn seat cushions and tray tables, and bathrooms may sometimes lack cleanliness.
• Subpar business class offerings: Business class on some aircraft has been described as not significantly better than economy, often lacking features like flatbeds or comprehensive entertainment.

Overall sentiment suggests that while Cabo Verde Airlines offers essential direct connections and a friendly crew, passengers should be prepared for potential operational inconsistencies such as delays and be aware of the airline's customer service challenges, particularly concerning changes to bookings or refunds. The cost-benefit ratio is often a key factor for travelers choosing the airline.