Tunisair

Traveler reviews for Tunisair are notably mixed, with a general sentiment leaning towards dissatisfaction, particularly regarding operational reliability and customer service. Skytrax rates Tunisair as a 2-Star Airline, and many reviews on platforms like Trustpilot and TripAdvisor reflect significant negative experiences.

What Travelers Love:

• Comfortable Seating: Some passengers have praised the comfort and spaciousness of the seats, particularly on newer aircraft or specific routes, noting them as better than typical low-cost carriers in Europe.
• Complimentary Meals: Tunisair often provides meals in Economy class, even on short-haul flights, which is a positive point for many travelers.
• Occasional Good Service: While inconsistent, some travelers have reported friendly, charming, and helpful cabin crew.
• Direct Flight Options: For certain routes, Tunisair offers direct flights that competitors may not, sometimes at competitive prices.

Common Complaints:

• Frequent and Extensive Delays/Cancellations: This is the most prevalent complaint, with many travelers experiencing significant delays (often several hours) and even flight cancellations, particularly for domestic routes, and often without clear communication.
• Poor Customer Service & Communication: Passengers frequently report unhelpful, impolite, and unprofessional ground and cabin staff, with a notable lack of information provided during delays.
• Aircraft Cleanliness and Condition: Many reviews mention old, worn, and sometimes dirty cabins, including torn upholstery and poorly maintained or unclean lavatories.
• Baggage Handling Issues: Reports include lost baggage and instances of carry-on items being damaged during handling.
• Online Experience & Hidden Fees: Travelers have noted an outdated official website, issues with online booking, and unexpected check-in fees at the airport.

Overall, the sentiment suggests that while Tunisair can offer competitive pricing and some comfortable flights, the consistent issues with punctuality, customer service, and aircraft maintenance significantly detract from the passenger experience.