LATAM Brasil

What Travelers Love:

• Professional and Friendly Crew: Many travelers frequently praise the cabin crew for their professionalism and warmth, contributing to a pleasant flight experience.
• Smooth Operations & Punctuality: Several passengers report stable and predictable flights, noting good on-time performance for both domestic and international routes, and smooth experiences overall.
• Comfortable Seating & Modern Aircraft: Especially on long-haul flights, seats in Premium Business are well-regarded for comfort. Travelers also appreciate the generally modern aircraft fleet. Legroom is often considered adequate, surpassing some other airlines.
• Efficient Rebooking: In instances of flight delays leading to missed connections, LATAM Brasil has been noted for automatically rebooking passengers on the next available flight with minimal hassle.
• Onboard Entertainment & Wi-Fi: Wide-body aircraft offer robust entertainment systems, and Wi-Fi connectivity is available on 90% of the fleet in Brazil, enhancing the travel experience.

Common Complaints:

• Frequent Delays and Cancellations: A recurring issue highlighted by travelers is the propensity for frequent flight delays and cancellations, sometimes involving multiple schedule changes.
• Subpar Customer Service & Communication: Passengers have reported difficulties with staff at check-in counters, inadequate information regarding baggage policies, and uncooperative flight attendants during challenging situations.
• Inconsistent Catering Quality: Catering, particularly in Premium cabins on long-haul international flights, has been described as "underwhelming" and "far from premium" by some. Domestic flight snacks can also be perceived as low quality.
• Baggage Policy and Hidden Fees: Issues with strict baggage policies, and unexpected charges for checked luggage or advance seat selection, are common points of dissatisfaction.
• Worn Aircraft Cabins: Some reviews indicate that the cabins on certain domestic flights appear worn and could benefit from refurbishment.

Overall sentiment among travelers regarding LATAM Brasil appears to be mixed. While the airline is often praised for its professional crew, comfortable modern planes, and efficiency in certain aspects, significant and recurring issues such as frequent delays, perceived poor customer service, and inconsistent catering quality often dampen the passenger experience.