Swiss

Traveler reviews for Swiss International Air Lines present a mixed, though often critical, picture.

What Travelers Love:

• Modern Aircraft and Comfort: Many passengers appreciate the modern aircraft and the comfortable seating, particularly in newer cabin configurations or specific classes like Business Class, where some highlight "fabulous food and a old wine selection" and "nice light cabins". The introduction of new cabin concepts like "SWISS Senses" also aims to enhance comfort and privacy.
• Direct Flights and Hub Connectivity: SWISS is often seen as a good option for direct or short flights within Europe from Zurich and for connections through its Zurich hub. Its comprehensive network connecting Switzerland to major international destinations is also valued.
• Premium Class Amenities: The airline's premium offerings, especially the SWISS First Class Lounge at Zurich Airport Terminal E, have received high praise, winning awards for its luxurious amenities including hotel rooms, mini-suites, a champagne bar, a five-star à la carte restaurant, and a terrace with airport views.

Common Complaints:

• Poor Customer Service: A recurring theme in complaints is negative experiences with customer service, both at the airport and through other channels. Travelers report staff being "unfriendly and unwilling to listen or help", "rude", and "incompetent". Issues include tickets being suspended or deleted without notification, difficulty resolving baggage issues, and lack of accommodation for flight changes.
• Flight Delays and Missed Connections: Numerous reviews cite frequent flight delays and issues with missed connecting flights, with passengers reporting insufficient time between connections and a lack of assistance or compensation from the airline.
• Baggage Issues and Fees: Passengers frequently complain about lost baggage, delayed baggage, high baggage fees, and restrictive carry-on policies, sometimes leading to unexpected charges or the refusal to allow bags onboard. Problems with sports baggage purchases and refunds have also been noted.

Overall Sentiment Summary:

The overall sentiment from recent traveler reviews is largely negative, particularly concerning customer service and operational inconsistencies like delays and baggage handling. While SWISS is praised for its modern fleet and premium lounges, these positive aspects are often overshadowed by frustrations with service quality and perceived lack of support during travel disruptions.