Skymark

Traveler reviews indicate a generally positive sentiment towards Skymark Airlines, especially concerning its value and service quality for a low-cost carrier.

What Travelers Love:

• Comfy seats and generous legroom: Many travelers praise the comfortable seating and good legroom, even in Economy Class, often remarking that it exceeds expectations for a low-cost airline.
• Professional, friendly, and efficient staff/crew: The professionalism, friendliness, and efficiency of both ground and cabin staff are frequently highlighted as positive aspects of the travel experience.
• Good value for money, affordable fares, and on-time performance: Passengers appreciate the competitive pricing, which includes a checked bag, and the airline's consistent on-time performance.

Common Complaints:

• Issues with flight cancellations and customer service: Some travelers have reported negative experiences with flight cancellations and the perceived lack of helpful customer service in resolving these situations.
• Limited in-flight entertainment/WiFi and buy-on-board options: As a low-cost carrier, the availability of in-flight entertainment and Wi-Fi is limited, and the selection of buy-on-board food and beverages is often restricted.
• Booking challenges for specific services: Difficulties have been noted in booking certain amenities, such as forward seats or additional luggage, in advance through the website, often requiring airport check-in to confirm availability.

Overall, Skymark Airlines is often regarded as a reliable and high-quality option for domestic travel within Japan, offering a good balance between affordability and comfort. While minor inconveniences, particularly with service recovery during cancellations and limited in-flight amenities, are sometimes mentioned, the general consensus is positive.