SATA Air Açores (ICAO: SAT) is a Portuguese regional airline based in the Azores archipelago. Founded on August 21, 1941, as Sociedade Açoreana de Estudos Aéreos Lda., the airline began its commercial operations on June 15, 1947, as Sociedade Açoreana de Transportes Aéreos Lda. (SATA), initially providing vital inter-island connections for passengers, cargo, and mail. It later became a state-owned enterprise in 1980. Over the decades, SATA Air Açores has been instrumental in the socio-economic development of the Azores, connecting its nine islands and facilitating mobility for residents and goods, while also boosting tourism in the region.
The airline's main operational base is at João Paulo II Airport in Ponta Delgada, on the island of São Miguel. It provides its own maintenance and handling services and also manages four regional airports within the archipelago. SATA Air Açores primarily operates scheduled passenger, cargo, and mail services exclusively within the Azores. International and longer-haul routes are handled by its subsidiary, Azores Airlines (formerly SATA Internacional), which connects the archipelago to destinations in Europe and North America.
SATA Air Açores operates a fleet of Bombardier Dash 8 Q200 and Dash 8 Q400 turboprop aircraft, chosen for their suitability for regional and inter-island travel, including diverse weather conditions and varying runway lengths within the archipelago. As of June 2024, its fleet consists of two Dash 8 Q200s and six Dash 8 Q400s, with an average fleet age of 20.6 years. While not a member of any major airline alliance, SATA Air Açores maintains codeshare agreements with other carriers, including TAP Air Portugal and Air France, and works closely with its subsidiary, Azores Airlines, to offer a broader network. Due to the short nature of its inter-island flights, SATA Air Açores primarily offers an Economy Class cabin. Complimentary refreshments, typically a soft drink and a small snack, are provided on some regional flights. The SATA Group also offers a frequent-flyer program called SATA Imagine.
Recent traveler reviews for SATA Air Açores reflect a mixed experience, often highlighting the challenges of regional island hopping alongside positive interactions.
What Travelers Love:
Common Complaints:
Overall sentiment for SATA Air Açores is mixed. While the airline is appreciated for its essential role in connecting the Azores islands and for its generally pleasant staff, it frequently draws criticism for operational inconsistencies, particularly flight delays and cancellations, and a perceived lack of effective customer support when disruptions occur.
SATA Air Açores maintains a strong safety record, with its only fatal incident occurring in December 1999. This incident, SATA Air Açores Flight 530M, involved a BAe ATP aircraft that collided with Pico da Esperança on São Jorge Island, resulting in the deaths of all 35 people on board, attributed to pilot error. Since then, reported incidents have been non-fatal operational occurrences such as cabin pressure issues, rejected takeoffs, or hydraulic leaks.
The airline holds important regulatory certifications. Both SATA Air Açores and its parent company, Azores Airlines, are IOSA certified (IATA Operational Safety Audit). Furthermore, the ground handling services (Handling SATA Air Açores) received the ISO 9001:2008 Certificate of Compliance in 2008, recognizing their commitment to service excellence. SATA's maintenance, repair, and overhaul (MRO) unit in Ponta Delgada is a JAR 145 approved maintenance organization, performing heavy base maintenance for its Dash 8 fleet and line maintenance for its Airbus fleet, as well as for TAP Air Portugal.
As of June 2024, the average age of SATA Air Açores' Dash 8 fleet is 20.6 years. The airline prioritizes safety and efficiency and is actively updating its fleet and MRO capabilities. Independent safety assessments are consistently positive; AirlineRatings.com has awarded SATA Air Açores a 7/7 star safety rating since its inception in 2012. Additionally, Skytrax certifies SATA Azores Airlines as a 3-Star Airline for the quality of its airport and onboard product and staff service.
SATA Air Açores has received several recognitions, including the bronze "2011/2012 Airline of the Year" distinction from the European Regions Airline Association (ERA) for its fleet renewal efforts. More recently, in 2024, SATA Air Açores was honored as "Europe's Leading Regional Airline" by the World Travel Awards for the second consecutive year, acknowledging its quality of service on inter-island connections.
| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| PDL → TER |
Lajes Air Base Int.
Terceira Island /Praia da Vitoria /Angra area
|
233 | 103 mi | DH8D | Dec 10, 2025 |
| TER → PDL |
Ponta Delgada Joao Paulo II
Ponta Delgada
|
232 | 103 mi | DH8D | Dec 10, 2025 |
| PDL → HOR |
Horta
Horta
|
116 | 173 mi | DH8D | Dec 10, 2025 |
| PDL → SMA |
Santa Maria
Santa Maria Island / Vila do Porto
|
98 | 61 mi | DH8D | Dec 10, 2025 |
| TER → GRW |
Graciosa
Graciosa Island / Santa Cruz da Graciosa
|
75 | 55 mi | DH8D | Dec 10, 2025 |
| TER → SJZ |
Sao Jorge
Sao Jorge Island
|
71 | 59 mi | DH8D | Dec 10, 2025 |
| PDL → PIX |
Pico
Pico Island
|
70 | 159 mi | DH8D | Dec 9, 2025 |
| TER → HOR |
Horta
Horta
|
67 | 89 mi | DH8D | Dec 10, 2025 |
| PDL → FLW |
Flores
Flores Island / Santa Cruz das Flores
|
51 | 317 mi | DH8B | Dec 10, 2025 |
| FNC → PDL |
Ponta Delgada Joao Paulo II
Ponta Delgada
|
48 | 613 mi | DH8D | Dec 7, 2025 |
| TER → PIX |
Pico
Pico Island
|
42 | 74 mi | DH8D | Dec 10, 2025 |
| PDL → SJZ |
Sao Jorge
Sao Jorge Island
|
40 | 149 mi | DH8D | Dec 5, 2025 |
| HOR → PDL |
Ponta Delgada Joao Paulo II
Ponta Delgada
|
31 | 173 mi | DH8B | Dec 1, 2025 |
| PDL → GRW |
Graciosa
Graciosa Island / Santa Cruz da Graciosa
|
29 | 157 mi | DH8B | Oct 19, 2025 |
| PDL → FNC |
Madeira Int'l (Funchal)
Santa Catarina
|
26 | 613 mi | DH8D | Dec 7, 2025 |
| TER → FLW |
Flores
Flores Island / Santa Cruz das Flores
|
25 | 222 mi | DH8B | Dec 4, 2025 |
| HOR → TER |
Lajes Air Base Int.
Terceira Island /Praia da Vitoria /Angra area
|
22 | 89 mi | DH8D | Dec 1, 2025 |
| GRW → TER |
Lajes Air Base Int.
Terceira Island /Praia da Vitoria /Angra area
|
21 | 55 mi | DH8D | Nov 30, 2025 |
| PIX → PDL |
Ponta Delgada Joao Paulo II
Ponta Delgada
|
20 | 159 mi | DH8D | Nov 28, 2025 |
| SJZ → TER |
Lajes Air Base Int.
Terceira Island /Praia da Vitoria /Angra area
|
18 | 59 mi | DH8D | Dec 1, 2025 |
| CVU → HOR |
Horta
Horta
|
18 | 151 mi | DH8B | Dec 8, 2025 |
| SJZ → PDL |
Ponta Delgada Joao Paulo II
Ponta Delgada
|
17 | 149 mi | DH8D | Dec 1, 2025 |
| SMA → PDL |
Ponta Delgada Joao Paulo II
Ponta Delgada
|
17 | 61 mi | DH8D | Nov 28, 2025 |
| FLW → HOR |
Horta
Horta
|
16 | 145 mi | DH8D | Dec 7, 2025 |
| HOR → FLW |
Flores
Flores Island / Santa Cruz das Flores
|
15 | 145 mi | DH8D | Nov 17, 2025 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.