SATA Air Açores

ICAO: SAT Active as of Dec 10, 2025

34

Active Routes

1494

Flight Observations

10

Unique Destinations

10

Origin Airports

178

Avg Route Distance (mi)

613

Longest Route (mi)

0

Domestic Routes

34

International Routes
About SATA Air Açores

SATA Air Açores (ICAO: SAT) is a Portuguese regional airline based in the Azores archipelago. Founded on August 21, 1941, as Sociedade Açoreana de Estudos Aéreos Lda., the airline began its commercial operations on June 15, 1947, as Sociedade Açoreana de Transportes Aéreos Lda. (SATA), initially providing vital inter-island connections for passengers, cargo, and mail. It later became a state-owned enterprise in 1980. Over the decades, SATA Air Açores has been instrumental in the socio-economic development of the Azores, connecting its nine islands and facilitating mobility for residents and goods, while also boosting tourism in the region.

The airline's main operational base is at João Paulo II Airport in Ponta Delgada, on the island of São Miguel. It provides its own maintenance and handling services and also manages four regional airports within the archipelago. SATA Air Açores primarily operates scheduled passenger, cargo, and mail services exclusively within the Azores. International and longer-haul routes are handled by its subsidiary, Azores Airlines (formerly SATA Internacional), which connects the archipelago to destinations in Europe and North America.

SATA Air Açores operates a fleet of Bombardier Dash 8 Q200 and Dash 8 Q400 turboprop aircraft, chosen for their suitability for regional and inter-island travel, including diverse weather conditions and varying runway lengths within the archipelago. As of June 2024, its fleet consists of two Dash 8 Q200s and six Dash 8 Q400s, with an average fleet age of 20.6 years. While not a member of any major airline alliance, SATA Air Açores maintains codeshare agreements with other carriers, including TAP Air Portugal and Air France, and works closely with its subsidiary, Azores Airlines, to offer a broader network. Due to the short nature of its inter-island flights, SATA Air Açores primarily offers an Economy Class cabin. Complimentary refreshments, typically a soft drink and a small snack, are provided on some regional flights. The SATA Group also offers a frequent-flyer program called SATA Imagine.

What Travelers Say

Recent traveler reviews for SATA Air Açores reflect a mixed experience, often highlighting the challenges of regional island hopping alongside positive interactions.

What Travelers Love:

  • Friendly and Professional Crew: Many passengers praise the courteous, friendly, and professional demeanor of the cabin and ground staff.
  • On-time Performance (at times): Some travelers have reported positive experiences with on-time departures and arrivals, contributing to a smooth journey.
  • Complimentary Refreshments: The provision of free snacks and beverages on certain regional flights is a noted positive.
  • Clean Aircraft: Aircraft cleanliness, with some noting new and spotless cabins, has been a point of satisfaction for certain passengers.

Common Complaints:

  • Flight Delays and Cancellations: A recurring and significant complaint revolves around frequent flight delays and cancellations, often attributed to weather conditions or mechanical issues, leading to extended waits and travel disruptions.
  • Poor Customer Service for Issues: Travelers frequently report difficulties with customer service, especially concerning unresponsive communication, unhonored vouchers, and challenges in obtaining compensation for delayed flights under EU regulations.
  • Limited In-flight Entertainment: The lack of robust in-flight entertainment systems or reliable Wi-Fi is a common drawback, particularly for longer routes or those accustomed to more modern amenities.
  • Baggage Handling Problems: Some reviews mention issues such as luggage being left behind or inconsistent application of carry-on baggage policies.

Overall sentiment for SATA Air Açores is mixed. While the airline is appreciated for its essential role in connecting the Azores islands and for its generally pleasant staff, it frequently draws criticism for operational inconsistencies, particularly flight delays and cancellations, and a perceived lack of effective customer support when disruptions occur.

Safety Information

SATA Air Açores maintains a strong safety record, with its only fatal incident occurring in December 1999. This incident, SATA Air Açores Flight 530M, involved a BAe ATP aircraft that collided with Pico da Esperança on São Jorge Island, resulting in the deaths of all 35 people on board, attributed to pilot error. Since then, reported incidents have been non-fatal operational occurrences such as cabin pressure issues, rejected takeoffs, or hydraulic leaks.

The airline holds important regulatory certifications. Both SATA Air Açores and its parent company, Azores Airlines, are IOSA certified (IATA Operational Safety Audit). Furthermore, the ground handling services (Handling SATA Air Açores) received the ISO 9001:2008 Certificate of Compliance in 2008, recognizing their commitment to service excellence. SATA's maintenance, repair, and overhaul (MRO) unit in Ponta Delgada is a JAR 145 approved maintenance organization, performing heavy base maintenance for its Dash 8 fleet and line maintenance for its Airbus fleet, as well as for TAP Air Portugal.

As of June 2024, the average age of SATA Air Açores' Dash 8 fleet is 20.6 years. The airline prioritizes safety and efficiency and is actively updating its fleet and MRO capabilities. Independent safety assessments are consistently positive; AirlineRatings.com has awarded SATA Air Açores a 7/7 star safety rating since its inception in 2012. Additionally, Skytrax certifies SATA Azores Airlines as a 3-Star Airline for the quality of its airport and onboard product and staff service.

SATA Air Açores has received several recognitions, including the bronze "2011/2012 Airline of the Year" distinction from the European Regions Airline Association (ERA) for its fleet renewal efforts. More recently, in 2024, SATA Air Açores was honored as "Europe's Leading Regional Airline" by the World Travel Awards for the second consecutive year, acknowledging its quality of service on inter-island connections.

Content generated by AI based on web research • Updated 2 weeks, 1 day ago
Route Network Map
Most Popular Routes
PDL → TER
João Paulo II Airport → Lajes Air Base Int.
103 miles
233 flights
DH8D
TER → PDL
Lajes Airport → Ponta Delgada Joao Paulo II
103 miles
232 flights
DH8D
116 flights
DH8D
98 flights
DH8D
TER → GRW
Lajes Airport → Graciosa
55 miles
75 flights
DH8D
TER → SJZ
Lajes Airport → Sao Jorge
59 miles
71 flights
DH8D
70 flights
DH8D
67 flights
DH8D
51 flights
DH8B
48 flights
DH8D
Top Destinations
PDL (LPPD)
Ponta Delgada Joao Paulo II
Ponta Delgada
388 flights
9 routes
TER (LPLA)
Lajes Air Base Int.
Terceira Island /Praia da Vitoria /Angra area
312 flights
6 routes
HOR (LPHR)
Horta
Horta
217 flights
4 routes
PIX (LPPI)
Pico
Pico Island
112 flights
2 routes
SJZ (LPSJ)
Sao Jorge
Sao Jorge Island
111 flights
2 routes
GRW (LPGR)
Graciosa
Graciosa Island / Santa Cruz da Graciosa
104 flights
2 routes
FLW (LPFL)
Flores
Flores Island / Santa Cruz das Flores
99 flights
4 routes
SMA (LPAZ)
Santa Maria
Santa Maria Island / Vila do Porto
98 flights
1 route
CVU (LPCR)
Corvo
Corvo Island / Vila do Corvo
27 flights
3 routes
FNC (LPMA)
Madeira Int'l (Funchal)
Santa Catarina
26 flights
1 route
Top Origin Airports
PDL (LPPD)
João Paulo II Airport
Ponta Delgada
673 flights
9 routes
TER (LPLA)
Lajes Airport
Praia da Vitória
512 flights
6 routes
HOR (LPHR)
Horta Airport
Horta
78 flights
4 routes
FNC (LPMA)
Madeira International Airport Cristiano Ronaldo
Funchal
48 flights
1 route
FLW (LPFL)
Flores Airport
Santa Cruz das Flores
42 flights
4 routes
SJZ (LPSJ)
São Jorge Airport
Velas
35 flights
2 routes
PIX (LPPI)
Pico Airport
Pico Island
31 flights
2 routes
GRW (LPGR)
Graciosa Airport
Santa Cruz da Graciosa
30 flights
2 routes
CVU (LPCR)
Corvo Airport
Corvo
28 flights
3 routes
SMA (LPAZ)
Santa Maria Airport
Vila do Porto
17 flights
1 route
Aircraft Types
DH8D
22 routes
DH8B
12 routes
Longest Routes
PDL → FNC
João Paulo II Airport → Madeira Int'l (Funchal)
613 mi
FNC → PDL
Madeira International Airport Cristiano Ronaldo → Ponta Delgada Joao Paulo II
613 mi
FLW → TER
Flores Airport → Lajes Air Base Int.
541 mi
PDL → CVU
João Paulo II Airport → Corvo
321 mi
CVU → PDL
Corvo Airport → Ponta Delgada Joao Paulo II
321 mi
Shortest Routes
CVU → FLW
Corvo Airport → Flores
15 mi
FLW → CVU
Flores Airport → Corvo
15 mi
TER → GRW
Lajes Airport → Graciosa
55 mi
GRW → TER
Graciosa Airport → Lajes Air Base Int.
55 mi
SJZ → TER
São Jorge Airport → Lajes Air Base Int.
59 mi
All Routes
34 Total Routes
Showing 25 most popular routes
Route Destination Flights Distance Aircraft Last Seen
PDL → TER Lajes Air Base Int.
Terceira Island /Praia da Vitoria /Angra area
233 103 mi DH8D Dec 10, 2025
TER → PDL Ponta Delgada Joao Paulo II
Ponta Delgada
232 103 mi DH8D Dec 10, 2025
PDL → HOR Horta
Horta
116 173 mi DH8D Dec 10, 2025
PDL → SMA Santa Maria
Santa Maria Island / Vila do Porto
98 61 mi DH8D Dec 10, 2025
TER → GRW Graciosa
Graciosa Island / Santa Cruz da Graciosa
75 55 mi DH8D Dec 10, 2025
TER → SJZ Sao Jorge
Sao Jorge Island
71 59 mi DH8D Dec 10, 2025
PDL → PIX Pico
Pico Island
70 159 mi DH8D Dec 9, 2025
TER → HOR Horta
Horta
67 89 mi DH8D Dec 10, 2025
PDL → FLW Flores
Flores Island / Santa Cruz das Flores
51 317 mi DH8B Dec 10, 2025
FNC → PDL Ponta Delgada Joao Paulo II
Ponta Delgada
48 613 mi DH8D Dec 7, 2025
TER → PIX Pico
Pico Island
42 74 mi DH8D Dec 10, 2025
PDL → SJZ Sao Jorge
Sao Jorge Island
40 149 mi DH8D Dec 5, 2025
HOR → PDL Ponta Delgada Joao Paulo II
Ponta Delgada
31 173 mi DH8B Dec 1, 2025
PDL → GRW Graciosa
Graciosa Island / Santa Cruz da Graciosa
29 157 mi DH8B Oct 19, 2025
PDL → FNC Madeira Int'l (Funchal)
Santa Catarina
26 613 mi DH8D Dec 7, 2025
TER → FLW Flores
Flores Island / Santa Cruz das Flores
25 222 mi DH8B Dec 4, 2025
HOR → TER Lajes Air Base Int.
Terceira Island /Praia da Vitoria /Angra area
22 89 mi DH8D Dec 1, 2025
GRW → TER Lajes Air Base Int.
Terceira Island /Praia da Vitoria /Angra area
21 55 mi DH8D Nov 30, 2025
PIX → PDL Ponta Delgada Joao Paulo II
Ponta Delgada
20 159 mi DH8D Nov 28, 2025
SJZ → TER Lajes Air Base Int.
Terceira Island /Praia da Vitoria /Angra area
18 59 mi DH8D Dec 1, 2025
CVU → HOR Horta
Horta
18 151 mi DH8B Dec 8, 2025
SJZ → PDL Ponta Delgada Joao Paulo II
Ponta Delgada
17 149 mi DH8D Dec 1, 2025
SMA → PDL Ponta Delgada Joao Paulo II
Ponta Delgada
17 61 mi DH8D Nov 28, 2025
FLW → HOR Horta
Horta
16 145 mi DH8D Dec 7, 2025
HOR → FLW Flores
Flores Island / Santa Cruz das Flores
15 145 mi DH8D Nov 17, 2025
Data Information:

Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.

Data Freshness: Real-time
Last Update: Dec 10, 2025 15:00
Coverage: Observed routes only