RwandAir

ICAO: RWD Active as of Dec 11, 2025

42

Active Routes

1212

Flight Observations

21

Unique Destinations

19

Origin Airports

1316

Avg Route Distance (mi)

4109

Longest Route (mi)

0

Domestic Routes

42

International Routes
About RwandAir

RwandAir Express, now officially known as RwandAir, is the national flag carrier airline of Rwanda. It was founded on December 1, 2002, initially operating under the name Rwandair Express, and officially rebranded to RwandAir in March 2009. The airline's mission is to provide safe, reliable, and high-quality air travel, and it is largely owned by the Government of Rwanda.

RwandAir operates from its primary hub at Kigali International Airport (KGL), strategically located in the heart of Africa. The airline has been expanding its route network, offering domestic, regional, and international flights to over 25 destinations across Africa (East, Central, West, and Southern), Europe, the Middle East, and Asia. Future expansion plans include routes to the U.S. and China.

The airline operates a mixed fleet, which, as of recent reports, includes Airbus A330s (A330-200, A330-300), Boeing 737s (737-700, 737-800, including a freighter version), Bombardier CRJ900s, and De Havilland Canada Dash 8-Q400s. RwandAir offers three distinct cabin classes: Economy Class, Premium Economy Class, and Business Class. The Business Class on its Airbus A330s features lie-flat beds, while Premium Economy offers wider legroom and personal entertainment screens. In-flight entertainment systems and Wi-Fi are available on some aircraft. While not a member of major global airline alliances, RwandAir is a member of the International Air Transport Association (IATA) and has codeshare agreements with reputable airlines such as Qatar Airways, Turkish Airlines, and Brussels Airlines.

What Travelers Say

Traveler reviews for RwandAir present a mixed but generally positive picture, with appreciation for in-flight service contrasted with frustrations concerning operational consistency.

What Travelers Love:

  • Friendly and Attentive Crew: Many travelers highlight the polite, humble, and friendly cabin staff, noting their professionalism and helpfulness.
  • Quality Onboard Experience: Passengers often praise the decent food and drink options, including special meal accommodations and a varied selection of beverages.
  • Comfortable Cabin and Aircraft: The airline is often complimented for its clean and modern aircraft, with comfortable seating, especially the spacious Premium Economy seats and the Kigali lounge with panoramic views.
  • Complimentary Layover Accommodation: For long layovers, RwandAir has been noted for providing free, well-arranged hotel stays with excellent service and amenities.

Common Complaints:

  • Flight Delays and Changes: Frequent complaints revolve around unannounced or late flight time changes, delays, and postponements, which often lead to missed connections and significant inconvenience.
  • Issues with Ground Service: Some travelers have reported rude, uninspired, or unhelpful airport staff, particularly during check-in and transit at Kigali International Airport.
  • Customer Service Responsiveness: There are recurring issues with customer service regarding rebooking, compensation for disruptions, and a lack of empathy or unresponsiveness to inquiries.
  • Inconsistent Aircraft Quality on Regional Routes: While newer aircraft are praised, some regional flights may use older or worn-out aircraft, leading to less comfortable experiences.

Overall sentiment summary: While RwandAir consistently receives praise for its friendly cabin crew, comfortable cabins, and good in-flight catering, operational issues like frequent delays and unsatisfactory ground and customer service are notable points of dissatisfaction. The airline is often seen as a good value-for-money option, particularly for its onboard amenities, but inconsistencies in flight scheduling and ground handling can be a source of stress for travelers.

Safety Information

RwandAir is recognized for its commitment to safety and adherence to international aviation standards.

  • Recent Safety Record and Notable Incidents: RwandAir has maintained a "spotless safety record" with no fatal accidents or major incidents since its founding in 2002. However, public records show minor incidents, including a runway overrun by a Dash 8-400 in October 2022, a rejected takeoff due to tire damage on a CRJ900 in December 2023, tire damage on departure for an Airbus A330-300 in May 2024, and a loss of cabin pressure on a Boeing 737-700 in September 2018. A fatal incident occurred in November 2009 involving RwandAir Flight 205, a Canadair CRJ100ER operated by JetLink Express on behalf of RwandAir, which crashed into the terminal building after an emergency landing, resulting in one fatality.
  • Regulatory Certifications: RwandAir is IATA Operational Safety Audit (IOSA) certified, which is an internationally recognized safety standard. It also holds certifications from the European Union Aviation Safety Agency (EASA) and is an ISAGO (IATA Safety Audit for Ground Operations) certified operator. The Rwandan aviation sector, regulated by the Rwanda Civil Aviation Authority (RCAA), achieved a commendable 73.7% in aviation safety controls during an International Civil Aviation Organization (ICAO) audit, surpassing both African and global averages.
  • Fleet Age and Maintenance Reputation: The airline operates a relatively young and modern fleet, with an average age for its A330-200s around 9.3 years and 737-800s around 8.9 years as of April 2023. Maintenance is a priority, with partnerships such as Iberia Maintenance servicing the engines on RwandAir's Boeing 737s. The mechanical condition of its fleet is generally described as "top-notch".
  • Overall Safety Assessment: Based on available data, RwandAir is considered a safe and reliable airline. It holds a high safety rating of 7/7 from AirlineRatings.com and Skytrax, the highest possible rating. The airline emphasizes a strong safety culture, continuous training for its crew, and adherence to global safety standards.
  • Safety Awards or Recognitions: In 2021, RwandAir was the first African airline to be awarded the top Diamond status rating for COVID-19 prevention measures by APEX Health Safety, powered by SimpliFlying, signifying the highest standards of cleanliness and sanitization. It was also recognized at Skytrax's 2022 World Airline Awards, receiving accolades for "Best Airline Staff in Africa," "Best Cabin Crew in Africa," and "Best Airline Cabin Cleanliness in Africa".
Content generated by AI based on web research • Updated 2 weeks, 1 day ago
Route Network Map
Most Popular Routes
143 flights
737
KGL → JNB
1677 miles
103 flights
B737
KGL → NBO
Kigali International Airport → Jomo Kenyatta Int'l
471 miles
102 flights
DH8D
74 flights
B738
64 flights
DH8D
KGL → LOS
Kigali International Airport → Murtala Mohammed Int'l
1944 miles
63 flights
A332
KGL → BJM
Kigali International Airport → Bujumbura Int'l
110 miles
53 flights
DH8D
KGL → LHR
Kigali International Airport → London Heathrow
4109 miles
51 flights
A332
48 flights
B738
48 flights
B738
Top Destinations
KGL (HRYR)
Kigali Int'l
Kigali
251 flights
14 routes
NBO (HKJK)
Jomo Kenyatta Int'l
Nairobi
147 flights
2 routes
EBB (HUEN)
Entebbe Int'l
Entebbe (near Kampala)
143 flights
1 route
JNB (FAOR)
OR Tambo Int'l
Johannesburg
103 flights
1 route
KME (HRZA)
Kamembe
Cyangugu
64 flights
1 route
LOS (DNMM)
Murtala Mohammed Int'l
Ikeja
63 flights
1 route
BJM (HBBA)
Bujumbura Int'l
Bujumbura
53 flights
1 route
LHR (EGLL)
London Heathrow
London
51 flights
1 route
DOH (OTHH)
Hamad Int'l
Doha
48 flights
1 route
DLA (FKKD)
Douala Int'l
Douala
43 flights
3 routes
Top Origin Airports
KGL (HRYR)
Kigali International Airport
Kigali
852 flights
19 routes
EBB (HUEN)
Entebbe International Airport
Kampala
119 flights
2 routes
JNB (FAOR)
O.R. Tambo International Airport
Johannesburg
48 flights
1 route
DLA (FKKD)
Douala International Airport
Douala
48 flights
3 routes
BJM (HBBA)
Bujumbura Melchior Ndadaye International Airport
Bujumbura
44 flights
1 route
BGF (FEFF)
Bangui M'Poko International Airport
Bangui
28 flights
2 routes
KME (HRZA)
Kamembe Airport
Kamembe
12 flights
1 route
DXB (OMDB)
Dubai International Airport
Dubai
9 flights
1 route
NBO (HKJK)
Jomo Kenyatta International Airport
Nairobi
9 flights
1 route
ACC (DGAA)
Kotoka International Airport
Accra
8 flights
1 route
Top Border Crossing Flights
KGL (HRYR)
Kigali International Airport
Kigali, RW
251 flights
14 routes
NBO (HKJK)
Jomo Kenyatta International Airport
Nairobi, KE
147 flights
2 routes
EBB (HUEN)
Entebbe International Airport
Entebbe (near Kampala), UG
143 flights
1 route
JNB (FAOR)
O.R. Tambo International Airport
Johannesburg, ZA
103 flights
1 route
LOS (DNMM)
Murtala Muhammed International Airport
Ikeja, NG
63 flights
1 route
BJM (HBBA)
Bujumbura Melchior Ndadaye International Airport
Bujumbura, BI
53 flights
1 route
LHR (EGLL)
London Heathrow Airport
London, GB
51 flights
1 route
DOH (OTHH)
Hamad International Airport
Doha, QA
48 flights
1 route
Longest Routes
LHR → KGL
London Heathrow Airport → Kigali Int'l
4109 mi
KGL → LHR
Kigali International Airport → London Heathrow
4109 mi
KGL → BRU
Kigali International Airport → Brussels
3957 mi
KGL → CDG
Kigali International Airport → Charles de Gaulle/Roissy
3893 mi
CDG → KGL
Charles de Gaulle International Airport → Kigali Int'l
3893 mi
Shortest Routes
KME → KGL
Kamembe Airport → Kigali Int'l
92 mi
KGL → KME
Kigali International Airport → Kamembe
92 mi
KGL → BJM
Kigali International Airport → Bujumbura Int'l
110 mi
BJM → KGL
Bujumbura Melchior Ndadaye International Airport → Kigali Int'l
110 mi
MBA → ZNZ
Moi International Airport → Zanzibar
153 mi
All Routes
42 Total Routes
Showing 25 most popular routes
Route Destination Flights Distance Aircraft Last Seen
KGL → EBB Entebbe Int'l
Entebbe (near Kampala)
143 212 mi 737 Dec 11, 2025
KGL → JNB OR Tambo Int'l
Johannesburg
103 1677 mi B737 Dec 11, 2025
KGL → NBO Jomo Kenyatta Int'l
Nairobi
102 471 mi DH8D Dec 11, 2025
EBB → KGL Kigali Int'l
Kigali
74 212 mi B738 Dec 10, 2025
KGL → KME Kamembe
Cyangugu
64 92 mi DH8D Dec 11, 2025
KGL → LOS Murtala Mohammed Int'l
Ikeja
63 1944 mi A332 Dec 11, 2025
KGL → BJM Bujumbura Int'l
Bujumbura
53 110 mi DH8D Dec 11, 2025
KGL → LHR London Heathrow
London
51 4109 mi A332 Dec 9, 2025
KGL → DOH Hamad Int'l
Doha
48 2370 mi B738 Dec 5, 2025
JNB → KGL Kigali Int'l
Kigali
48 1677 mi B738 Dec 11, 2025
EBB → NBO Jomo Kenyatta Int'l
Nairobi
45 324 mi DH8D Dec 10, 2025
BJM → KGL Kigali Int'l
Kigali
44 110 mi 737 Dec 10, 2025
KGL → LUN Lusaka International Airport
Lusaka
40 931 mi 737 Dec 11, 2025
KGL → DXB Dubai Int'l
Dubai
40 2530 mi B738 Dec 7, 2025
KGL → DLA Douala Int'l
Douala
30 1471 mi B738 Dec 9, 2025
KGL → DAR Dar es Salaam
Dar es Salaam
25 711 mi 737 Dec 11, 2025
KGL → ACC Kotoka Int'l
Accra
25 2158 mi B738 Dec 9, 2025
DLA → LBV Leon M'Ba Int'l
Libreville
22 246 mi B738 Dec 10, 2025
KGL → CDG Charles de Gaulle/Roissy
Paris
21 3893 mi A332 Dec 5, 2025
KGL → BGF Bangui M'Poko Int'l
Bangui
18 916 mi B738 Dec 4, 2025
KGL → JRO Kilimanjaro Int'l
Mount Kilimanjaro
18 490 mi B738 Nov 21, 2025
BGF → KGL Kigali Int'l
Kigali
16 916 mi B738 Dec 9, 2025
DLA → KGL Kigali Int'l
Kigali
13 1471 mi B738 Dec 8, 2025
DLA → BGF Bangui M'Poko Int'l
Bangui
13 608 mi 737 Dec 2, 2025
KME → KGL Kigali Int'l
Kigali
12 92 mi DH8D Dec 3, 2025
Data Information:

Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.

Data Freshness: Real-time
Last Update: Dec 11, 2025 03:04
Coverage: Observed routes only