Qantas

ICAO: QFA Active as of Dec 11, 2025

221

Active Routes

3805

Flight Observations

58

Unique Destinations

59

Origin Airports

2385

Avg Route Distance (mi)

9025

Longest Route (mi)

3

Domestic Routes

97

International Routes
About Qantas

Qantas, an acronym for Queensland and Northern Territory Aerial Services Limited, is Australia's flag carrier and one of the world's oldest airlines still in operation, having been founded on November 16, 1920. Established in Winton, Queensland, by Hudson Fysh, Paul McGinness, and Fergus McMaster, it initially provided air taxi, joy flights, and government-subsidized airmail services, connecting remote communities. The airline was nationalised by the Australian government in 1947 and later privatised between 1993 and 1997. Popularly known as "The Flying Kangaroo," Qantas has adopted the official slogan "Spirit of Australia."

Qantas's main operational base and headquarters are located in the Sydney suburb of Mascot, adjacent to Sydney Airport, which serves as its primary hub. Other significant hubs include Melbourne, Perth, and Brisbane, with focus cities like Adelaide, Cairns, Canberra, Darwin, and Hobart. The airline operates an extensive route network, serving over 60 domestic destinations across Australia. Internationally, Qantas connects Australia to Africa, Antarctica, Asia, Europe, North America, and South America, covering more than 98 destinations in 25 territories. Its regional subsidiary, QantasLink, also provides services to numerous regional centers within Australia and some short-haul international flights.

As a founding member of the Oneworld airline alliance, Qantas offers travelers an expanded global network and various reciprocal benefits. The Qantas mainline passenger fleet, as of November 2025, consists of 131 aircraft, featuring a mix of narrow-body and wide-body jets. This includes Boeing 737-800s for domestic and short-haul international routes, Airbus A330s (A330-200s and A330-300s) for medium-haul international and domestic services, Boeing 787-9 Dreamliners for long-haul efficiency, and Airbus A380-800s for high-capacity premium international flights. The airline is also introducing Airbus A321XLRs for extended-range narrow-body operations and has significant orders for new Airbus A220, A320neo, A321neo, A350, and Boeing 787 aircraft to modernize its fleet over the coming decade. On international flights, Qantas offers four distinct cabin classes: First, International Business, International Premium Economy, and International Economy. For domestic travel, passengers can choose between Domestic Business and Domestic Economy classes.

What Travelers Say

Recent traveler reviews for Qantas indicate a mixed sentiment, with appreciation for the in-flight experience often contrasted with frustrations regarding customer service.

What Travelers Love:

  • Exceptional In-flight Experience: Many travelers consistently praise the excellent in-flight experience, including attentive and friendly cabin crew.
  • Comfortable Seating and Amenities: Particularly in Premium Economy and Business Class, passengers value the cabin comfort, noting extra legroom, wider seats, and enhanced entertainment options.
  • Quality Meal Service: The meal and beverage service, especially in premium cabins, is frequently highlighted as a positive aspect of the Qantas travel experience.
  • Convenient Direct Long-Haul Routes: Travelers appreciate the convenience of direct international flights offered by Qantas, particularly on long-haul routes.

Common Complaints:

  • Appalling Customer Service Post-Booking: A pervasive complaint revolves around Qantas's customer service, described as inflexible, unhelpful, and difficult to reach, especially for flight changes, cancellations, or issues like damaged luggage. Long call wait times and a "clunky" or buggy website are frequently mentioned.
  • Limited Frequent Flyer Reward Availability: Many loyal Qantas Frequent Flyer members express disappointment with the scarcity of reward flight availability, making it challenging to redeem accumulated points.
  • Outdated Business Class Seats on Some Routes: Some international Business Class passengers have noted that the seating on certain routes feels outdated and does not compete favorably with other premium carriers in the region.
  • Flight Delays and Lack of Communication: Instances of unexplained flight delays and a perceived lack of timely updates or clear communication to passengers are also points of dissatisfaction.

Overall, while Qantas consistently delivers a positive experience in the air with its service and cabin comfort, particularly on premium international routes, the airline faces significant criticism regarding its customer service and post-booking support. The sentiment suggests that the "Spirit of Australia" shines brightest during the flight itself, but the ground experience can be a source of considerable frustration for many travelers.

Safety Information

Qantas maintains an outstanding safety record and is widely recognized as one of the safest airlines globally.

  • Recent safety record and any notable incidents: Qantas has not experienced a fatal accident since 1951 and has not lost an aircraft since 1960. While the airline has an exceptional record, there have been a few non-fatal incidents in recent years:
  • In May 2024 and November 2024, Qantas Boeing 737-800 flights experienced severe turbulence, resulting in injuries to a few passengers.
  • In January 2023, two separate Qantas flights, QF144 and QF101, returned to Sydney due to an engine failure and a mechanical issue, respectively, with no injuries reported.
  • In November 2024, Qantas Flight QF520 also returned to Sydney following an engine failure shortly after departure, landing safely.
  • Minor incidents in March and September 2025 involved smoke detected on the flight deck or in the cabin, leading to safe diversions and landings.
  • A Qantas Boeing 737-800 flight in March 2025 had a captain partially incapacitated during a flight from Brisbane to Sydney.
  • Regulatory certifications: Qantas's consistent high rankings in global safety assessments, which consider audits from aviation's governing and industry bodies, suggest adherence to rigorous international safety standards. The airline's robust approach to safety and operational discipline is regarded as a benchmark within the industry.
  • Fleet age and maintenance reputation: As of November 2025, the Qantas mainline fleet has an average age of 16.2 years. While some aviation experts have noted an increasing average fleet age, potentially impacting its top safety ranking in some surveys, they emphasize that well-maintained older aircraft can be incredibly safe. Qantas has a strong and long-standing reputation for its maintenance practices, a focus established by its chief aircraft engineer, Arthur Baird, in its early years. The airline has significant orders for new aircraft to progressively replace and modernize its fleet over the coming decade.
  • Overall safety assessment based on available data: Qantas consistently ranks among the safest airlines in the world. AirlineRatings.com named Qantas the world's safest airline in 2014 and 2023, and it was ranked second in the full-service airline category for 2024 and 2025. In July 2025, Qantas also received the "greatest peace of mind when flying" award in AirlineRatings.com's Flyers' Choice Awards. This strong safety record is attributed to its operational discipline, comprehensive pilot training, and robust fleet management practices.
  • Any safety awards or recognitions:
  • Ranked 2nd in AirlineRatings.com's "World's Safest Airlines for 2024" (full-service category).
  • Topped AirlineRatings.com's "Flyers' Choice Awards 2025" for providing the "greatest peace of mind when flying."
  • Recognized as the world's safest airline by AirlineRatings in 2014 and 2023.
  • The crew of Qantas Flight 32 received the "Professionalism Award in Flight Safety" from the Flight Safety Foundation in 2011, acknowledging their exceptional airmanship during an uncontained engine failure incident in 2010.
Content generated by AI based on web research • Updated 2 weeks, 1 day ago
Route Network Map
Most Popular Routes
180 flights
B738
131 flights
B738
ADL → MEL
Adelaide International Airport → Melbourne Tullamarine
399 miles
112 flights
B738
111 flights
E190
88 flights
B738
88 flights
B738
CBR → MEL
Canberra Airport → Melbourne Tullamarine
292 miles
82 flights
BCS3
MEL → BNE
Melbourne Airport → Brisbane
859 miles
79 flights
BCS3
Top Destinations
SYD (YSSY)
Sydney
Sydney
1015 flights
36 routes
MEL (YMML)
Melbourne Tullamarine
Melbourne
828 flights
27 routes
BNE (YBBN)
Brisbane
Brisbane
661 flights
28 routes
ADL (YPAD)
Adelaide Int'l
Adelaide
267 flights
9 routes
PER (YPPH)
Perth Int'l
Perth
149 flights
10 routes
CBR (YSCB)
Canberra Int'l
Canberra
140 flights
5 routes
ASP (YBAS)
Alice Springs
Alice Springs
107 flights
3 routes
AKL (NZAA)
Auckland
Auckland
69 flights
6 routes
HBA (YMHB)
Hobart Int'l
Cambridge
55 flights
4 routes
SIN (WSSS)
Singapore Changi
Singapore
53 flights
5 routes
Top Origin Airports
SYD (YSSY)
Sydney Kingsford Smith International Airport
Sydney (Mascot)
610 flights
37 routes
ADL (YPAD)
Adelaide International Airport
Adelaide
467 flights
10 routes
DRW (YPDN)
Darwin International Airport / RAAF Darwin
Darwin
456 flights
8 routes
MEL (YMML)
Melbourne Airport
Melbourne
382 flights
25 routes
HBA (YMHB)
Hobart International Airport
Hobart (Cambridge)
176 flights
4 routes
CBR (YSCB)
Canberra Airport
Canberra
175 flights
5 routes
CHC (NZCH)
Christchurch International Airport
Christchurch
158 flights
3 routes
BNE (YBBN)
Brisbane International Airport
Brisbane
157 flights
22 routes
AKL (NZAA)
Auckland International Airport
Auckland
105 flights
5 routes
TSV (YBTL)
Townsville Airport / RAAF Base Townsville
Townsville
92 flights
5 routes
Top Border Crossing Flights
SYD (YSSY)
Sydney Kingsford Smith International Airport
Sydney, AU
1015 flights
36 routes
MEL (YMML)
Melbourne Airport
Melbourne, AU
828 flights
27 routes
BNE (YBBN)
Brisbane International Airport
Brisbane, AU
661 flights
28 routes
PER (YPPH)
Perth International Airport
Perth, AU
149 flights
10 routes
AKL (NZAA)
Auckland International Airport
Auckland, NZ
69 flights
6 routes
SIN (WSSS)
Singapore Changi Airport
Singapore, SG
53 flights
5 routes
Longest Routes
PER → LHR
Perth International Airport → London Heathrow
9025 mi
LHR → PER
London Heathrow Airport → Perth Int'l
9025 mi
MEL → DFW
Melbourne Airport → Dallas-Fort Worth Intl
9022 mi
DFW → MEL
Dallas Fort Worth International Airport → Melbourne Tullamarine
9004 mi
AKL → JFK
Auckland International Airport → John F Kennedy Intl
8898 mi
Shortest Routes
HBA → LST
Hobart International Airport → Launceston
91 mi
LST → HBA
Launceston Airport → Hobart Int'l
91 mi
SYD → CBR
Sydney Kingsford Smith International Airport → Canberra Int'l
147 mi
CBR → SYD
Canberra Airport → Sydney
147 mi
MKY → ROK
Mackay Airport → Rockhampton
174 mi
All Routes
221 Total Routes
Showing 25 most popular routes
Route Destination Flights Distance Aircraft Last Seen
SYD → MEL Melbourne Tullamarine
Melbourne
180 439 mi B738 Dec 11, 2025
SYD → BNE Brisbane
Brisbane
139 468 mi B738 Dec 11, 2025
ADL → SYD Sydney
Sydney
131 724 mi B738 Dec 9, 2025
ADL → MEL Melbourne Tullamarine
Melbourne
112 399 mi B738 Dec 9, 2025
DRW → ADL Adelaide Int'l
Adelaide
111 1631 mi E190 Dec 9, 2025
DRW → SYD Sydney
Sydney
92 1962 mi B738 Dec 11, 2025
HBA → SYD Sydney
Sydney
88 646 mi B738 Dec 10, 2025
MEL → SYD Sydney
Sydney
88 439 mi B738 Oct 25, 2025
CBR → MEL Melbourne Tullamarine
Melbourne
82 292 mi BCS3 Dec 10, 2025
MEL → BNE Brisbane
Brisbane
79 859 mi BCS3 Oct 25, 2025
CHC → SYD Sydney
Sydney
77 1322 mi A321 Dec 10, 2025
DRW → BNE Brisbane
Brisbane
75 1773 mi B738 Dec 9, 2025
DRW → ASP Alice Springs
Alice Springs
74 813 mi E190 Dec 11, 2025
HBA → MEL Melbourne Tullamarine
Melbourne
73 384 mi BCS3 Dec 10, 2025
SYD → ADL Adelaide Int'l
Adelaide
65 724 mi B463 Dec 10, 2025
OOL → SYD Sydney
Sydney
59 423 mi B738 Dec 8, 2025
ADL → BNE Brisbane
Brisbane
56 1008 mi E190 Dec 11, 2025
MEL → CBR Canberra Int'l
Canberra
56 292 mi BCS3 Oct 7, 2025
ADL → CBR Canberra Int'l
Canberra
54 604 mi E190 Dec 11, 2025
DRW → MEL Melbourne Tullamarine
Melbourne
54 1949 mi B738 Dec 11, 2025
LST → MEL Melbourne Tullamarine
Melbourne
54 296 mi A321 Dec 10, 2025
ZQN → SYD Sydney
Sydney
53 1206 mi B738 Dec 9, 2025
WLG → SYD Sydney
Sydney
48 1386 mi B738 Dec 9, 2025
CHC → BNE Brisbane
Brisbane
44 1554 mi B738 Dec 10, 2025
ADL → PER Perth Int'l
Perth
43 1316 mi B738 Dec 9, 2025
Data Information:

Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.

Data Freshness: Real-time
Last Update: Dec 11, 2025 06:06
Coverage: Observed routes only