SalamAir

Recent traveler reviews for SalamAir, particularly from 2024 and 2025, reflect a mixed but generally challenging experience for many passengers, which is common for budget airlines.

What Travelers Love:

• Low Fares: Many travelers are drawn to SalamAir primarily for its competitive and affordable ticket prices.
• Modern Fleet: The airline's use of new Airbus A320neo and A321neo aircraft is appreciated by some for providing a cleaner cabin and modern seats, with some finding the seating comfortable for a low-cost carrier.
• Muscat Airport Experience: Some reviews note the positive experience at Muscat International Airport, describing it as new, spacious, and not overly crowded.
• Value for Money (for some): For travelers who understand and expect a no-frills low-cost service, SalamAir can offer good value, especially for shorter regional trips without checked baggage.

Common Complaints:

• Baggage Policy and Charges: This is a predominant complaint, with passengers reporting strict and inflexible baggage policies that lead to unexpected and hefty charges, especially for extra weight or dimensions. Online check-in often fails, forcing passengers to pay more at the airport.
• Delays and Cancellations: Numerous travelers report significant flight delays and cancellations, often without adequate communication or assistance from the airline, leading to missed connections and disrupted plans.
• Poor Customer Service: Ground and cabin staff are frequently described as rude, unhelpful, and lacking basic communication skills. Passengers report difficulties reaching customer service for issues like refunds or flight changes.
• Lack of Onboard Amenities and Charging for Basics: As a low-cost carrier, amenities are minimal. Passengers complain about having to pay for water, blankets, meals, and the lack of in-flight entertainment or reliable Wi-Fi, especially on longer flights.
• Unclean Cabins: Some recent reviews mention unclean cabins with visible marks and gum, suggesting inconsistent cleaning standards.

Overall Sentiment Summary:

The overall sentiment from recent traveler reviews for SalamAir is largely negative, particularly concerning hidden costs related to baggage, frequent flight disruptions, and poor customer service. While the airline offers attractive low fares and operates a modern fleet, these positives are often overshadowed by the perceived lack of transparency, inflexibility, and inadequate support when issues arise. Many travelers advise against flying with SalamAir or suggest being extremely cautious about baggage and potential delays.