Neos

Traveler reviews for Neos generally highlight a positive experience, especially concerning its modern fleet and in-flight services.

What Travelers Love:

• Modern Fleet & Comfort: Passengers frequently praise the airline's relatively new Boeing 787 Dreamliner aircraft, noting comfortable seating (even in economy), larger windows, and reduced fatigue due to innovative cabin pressurization.
• In-flight Entertainment & Amenities: The individual touch-screen entertainment systems, USB charging ports, and Wi-Fi availability on long-haul flights are often cited as positive aspects, providing a pleasant journey experience.
• Catering: Many travelers appreciate the complimentary Italian-inspired meals and beverages, even in Economy Class, often finding them to be of good quality for an airline.
• Direct Routes & Value for Money: Neos is often chosen for its competitive pricing, especially for direct flights to popular leisure destinations and intercontinental routes, offering good value for the cost.

Common Complaints:

• Limited Recline in Some Economy Seats: Some passengers, particularly in specific rows of Economy Extra Plus or exit rows, have reported limited or fixed seat recline.
• Baggage Allowance Variations: Travelers advise paying close attention to fare types when booking, as baggage allowances can vary significantly, with some "Light" fares not including complimentary checked luggage.
• Inconsistent Check-in Experience: While many find check-in friendly and efficient, some reviews mention potentially chaotic boarding processes or a requirement to visit a counter for a printed boarding pass even after online check-in for certain routes.
• No Loyalty Program: Unlike many competitors, Neos does not currently operate a loyalty program, which some frequent travelers might find disappointing.

Overall, the sentiment surrounding Neos is largely positive, with many travelers finding it to be a reliable and comfortable option for leisure and long-haul travel. The airline is often praised for offering a pleasant experience that exceeds expectations for a leisure-focused carrier, balancing competitive pricing with essential comforts and services.