SANSA Airlines

Travelers often highlight SANSA's convenience for navigating Costa Rica's challenging terrain, viewing it as a significantly faster alternative to driving.

What Travelers Love:

• Efficiency and Timeliness: Many passengers praise SANSA for its prompt departures and arrivals, with some flights even leaving early, contributing to an efficient travel experience. The boarding process is generally quick and straightforward.
• Unique Flight Experience: Flying in smaller aircraft offers scenic views of Costa Rica's landscapes, providing a memorable and enjoyable journey for many. The planes are described as comfortable for short flights, and the staff, including pilots, are often noted as friendly and accommodating.
• Safety Perception: Despite the use of small planes, many travelers report feeling safe and secure during their flights with SANSA.

Common Complaints:

• Flight Delays and Cancellations: A frequent source of frustration for travelers is unexpected flight delays or cancellations, often attributed to weather conditions or operational issues. Some passengers report receiving short notice or no notification at all for these changes.
• Customer Service Issues: Several reviews point to difficulties with customer service, including challenges in obtaining refunds or making ticket changes. There are also accounts of unhelpful or rude staff interactions regarding flight alterations or information dissemination.
• Seating and Baggage Limitations: The lack of assigned seating means passengers must arrive early to secure preferred spots. Furthermore, the small aircraft offer limited space for cabin baggage, often requiring bags to be stored at the rear of the plane. Strict baggage weight allowances and potential fees for excess luggage or special items are also noted.

Overall sentiment suggests that while SANSA offers an invaluable and generally pleasant means of transportation within Costa Rica, particularly for accessing remote tourist destinations, the airline's operational reliability and customer communication regarding schedule changes are areas that frequently draw criticism.