LATAM Peru

Traveler reviews for LATAM Airlines (including its Peruvian subsidiary) present a mixed but generally positive picture for the onboard experience, tempered by occasional frustrations with ground services and consistency.

What Travelers Love:

• Comfortable Long-Haul Experience: Passengers appreciate the comfort of long-haul flights, especially on newer aircraft like the Boeing 787-9s, noting good cabin and service.
• Improved Onboard Service (Select Routes): Some flyers have reported friendly cabin crew, good in-flight entertainment (IFE), and satisfactory catering on certain international routes, such as JFK-Lima.
• Safety and Hygiene Protocols: LATAM has been recognized for its reinforced safety and hygiene protocols, particularly during the COVID-19 pandemic, which travelers found reassuring.

Common Complaints:

• Flight Disruptions and Communication Issues: Frequent complaints include unexpected flight cancellations, delays, and a lack of timely communication from the airline, leading to missed connections and itinerary disruptions.
• Inconsistent Service and Amenities: Travelers sometimes experience inconsistencies in service, such as varying meal quality, non-functioning power outlets or entertainment systems, and a lack of basic amenities like soap in lavatories, especially on older aircraft.
• Customer Service and Hidden Fees: Issues with customer service, difficulty in rebooking flights, and unexpected charges for baggage at the airport have been noted as significant points of frustration.

Overall sentiment suggests that while the onboard experience, especially in higher cabin classes on newer aircraft, can be quite good, ground operations, customer service responsiveness, and consistency across the fleet are areas where travelers frequently encounter challenges.