Luxair

Recent traveler reviews for Luxair Airlines present a mixed but generally positive sentiment, with specific areas of praise and common complaints. Skytrax has certified Luxair as a 4-Star Airline for its quality airport and onboard product and staff service.

What Travelers Love:

• Friendly Cabin Crew and Onboard Service: Many passengers appreciate the politeness and efficiency of the cabin crew. The provision of complimentary food and beverages, including local sparkling wines, in both economy and business classes is frequently highlighted as a positive, especially compared to other airlines.
• Included Amenities: The inclusion of checked luggage allowance (up to 23kg) and snacks/drinks, even on short-haul economy flights, is a valued benefit.
• Business Class Comfort and Flexibility: Travelers in Business Class commend the dedicated check-in, fast-track security, lounge access, and the comfort of a guaranteed empty seat next to them.
• Efficient Airport Experience: The check-in process at Luxembourg Airport is often described as quick and pleasant.

Common Complaints:

• Frequent Delays and Cancellations: A recurring issue is the unreliability of flights, with many reports of frequent delays and last-minute cancellations, often leading to missed connections and disrupted travel plans.
• Poor Communication and Customer Service: Passengers frequently express frustration with a perceived lack of communication regarding flight disruptions and unresponsive customer service when issues like refunds or lost luggage arise.
• Rude Ground and Lounge Staff: Some travelers have reported negative experiences with rude or unhelpful ground and lounge staff, particularly concerning lounge access policies.
• Lost or Mishandled Luggage: There are instances of luggage being left behind or broken, with subsequent difficulties in resolving these issues with the airline's customer support.

Overall, while Luxair generally receives praise for its in-flight service and cabin comfort, its operational reliability and customer service regarding flight disruptions often lead to significant traveler dissatisfaction. The sentiment is polarized between appreciation for the onboard experience and frustration with logistical challenges.