Flynas

Traveler reviews for flynas indicate a mixed to predominantly negative sentiment, particularly regarding operational consistency and customer support.

What Travelers Love:

• Cost-Effectiveness: Many travelers appreciate flynas for its affordable fares, especially for short-haul flights, making it a budget-friendly option.
• On-time Complaint Resolution: In October 2025, flynas demonstrated a 100% on-time complaint resolution rate, indicating efficiency in addressing reported issues.
• Friendly Cabin Staff: Some past reviews have highlighted positive interactions with "absolutely lovely" cabin crew.

Common Complaints:

• Delays and Cancellations: A frequent source of frustration for travelers are significant flight delays, often ranging from one to four hours, and cancellations, which are often communicated poorly or without sufficient explanation.
• Poor Customer Service and Communication: Many reviews mention difficulties in reaching customer service, unhelpful airport staff, and a lack of timely information during disruptions. Issues with visa processing, refunds, and general inquiries are also frequently cited.
• Baggage Problems: There are recurring complaints about lost or damaged luggage, with travelers reporting prolonged processes for resolution.
• Limited In-Flight Amenities: As a low-cost carrier, travelers often note the absence of complimentary food, drinks, or in-flight entertainment screens, along with stiff or less comfortable seating, particularly on longer international routes.
• Check-in and Ground Service Issues: Travelers have reported long queues at check-in, even for those who have completed online check-in, and uncooperative ground staff.

Overall, traveler sentiment suggests that while flynas offers competitive pricing, the trade-off often involves inconsistencies in operational reliability and a less-than-satisfactory customer service experience.