Japan Airlines

ICAO: JAL Active as of Dec 11, 2025

248

Active Routes

5230

Flight Observations

78

Unique Destinations

77

Origin Airports

1626

Avg Route Distance (mi)

6901

Longest Route (mi)

0

Domestic Routes

100

International Routes
About Japan Airlines

Japan Airlines (ICAO: JAL) is a prominent Japanese airline known for its extensive network and commitment to service.

Japan Airlines Co., Ltd. was initially established on August 1, 1951, to fulfill Japan's need for a reliable air transportation system in the post-World War II era. It began as a private entity, operating domestic flights with leased aircraft, before becoming a state-owned enterprise in 1953, serving as Japan's national flag carrier for decades. JAL was fully privatized in 1987 and later merged with Japan Air System (JAS) in 2002, becoming one of the world's largest airlines by passengers carried at that time.

The airline operates with its main hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT). It also utilizes secondary hubs at Osaka's Kansai (KIX) and Itami (ITM) airports, along with focus cities like Fukuoka, Nagoya–Centrair, Naha, and Sapporo–Chitose. As of March 2024, the JAL Group, including subsidiaries like J-Air and Japan Transocean Air, operates a fleet of 145 mainline aircraft, with a total group fleet of 279 aircraft. The fleet primarily consists of wide-body and narrow-body aircraft from both Airbus and Boeing, including the Airbus A350-900, Airbus A350-1000, Boeing 737-800, Boeing 767-300ER, Boeing 777-300ER, Boeing 787-8, and Boeing 787-9. The airline is actively modernizing its fleet with orders for new aircraft like the Boeing 737 MAX 8, Airbus A321neo, additional Airbus A350s, and Boeing 787s, aiming for 73% next-generation aircraft by 2030.

JAL's extensive route network covers 52 domestic destinations and 37 international destinations in 21 countries as of November 2025, with scheduled and non-scheduled passenger and cargo services to 220 destinations in 35 countries worldwide (including codeshares). The airline has a strong regional focus through its group companies such as Hokkaido Air System, J-Air, Japan Air Commuter, Japan Transocean Air, and Ryukyu Air Commuter, providing feeder services and connecting regional cities and outlying islands within Japan. Japan Airlines is a full member of the Oneworld airline alliance, which it joined in 2007, alongside several of its subsidiaries as affiliate members.

Notable services and cabin classes offered by Japan Airlines for long-haul international flights include First Class, Business Class (Sky Suite), Premium Economy Class, and Economy Class (Sky Wider). On domestic routes, First Class and Class J (Business Class) are available. The Sky Suite in Business Class features fully flat seats for enhanced comfort and privacy, while Class J on domestic flights offers wider seats and more space than standard economy. JAL's Economy Class is particularly recognized for its comfort, offering wider seats and generous legroom with a 2-4-2 configuration on some aircraft like the Boeing 787, and has received multiple awards for being the "World's Best Economy Class".

What Travelers Say

Travelers generally have a very positive perception of Japan Airlines, often highlighting its superior service and comfort.

What Travelers Love:

  • Exceptional Customer Service: Many passengers praise the cabin crew and staff for being highly professional, attentive, polite, and friendly, often anticipating passenger needs.
  • Comfortable and Spacious Seating: JAL's economy class seats, particularly the "Sky Wider" seats on aircraft like the Boeing 787, are frequently noted for being wider and having more legroom than competitors, providing a comfortable experience even in economy. Premium Economy also receives accolades for increased space and privacy.
  • Punctuality and Cleanliness: Reviews consistently mention the airline's excellent punctuality and the immaculate cleanliness of the aircraft cabins and lavatories.

Common Complaints:

  • Outdated Premium Cabin Products: Some reviewers have noted that older aircraft in the premium cabins, specifically some Business Class seats, can appear dated compared to newer offerings from other airlines, sometimes lacking modern privacy features.
  • Customer Service Accessibility: A recurring complaint relates to challenges with customer service, particularly the lack of email or chat support, forcing reliance on telephone call centers with potentially long wait times.
  • Inconsistent Food Quality in Premium Cabins: While overall food quality is often praised, some business class travelers have found the Japanese set menu "underwhelming and boring" or noted issues with freshness.

Overall Sentiment Summary: Japan Airlines consistently receives high ratings for its impeccable service, particularly in economy and premium economy, and is commended for its punctuality and cabin maintenance. While some premium cabin products on older aircraft might not always meet the highest modern standards, and customer service accessibility could be improved, the general traveler sentiment remains very strong and positive, making JAL a highly recommended airline.

Safety Information

Japan Airlines maintains a strong safety record, backed by rigorous certifications and a proactive approach to safety.

JAL has received the International Air Transport Association (IATA) Operational Safety Audit (IOSA) registration since 2005, which is an internationally recognized standard for assessing an airline's operational management and control systems. All IATA members, including JAL, must be IOSA registered. Furthermore, JAL has also achieved the highest possible IATA "Operating (Level 2)" certification for its aviation security management system, being the first organization worldwide to do so. The airline is not on the European Union's Air Safety List, indicating compliance with EU safety standards. The Federal Aviation Administration (FAA) also interacts with the Japan Civil Aviation Bureau (JCAB) for certifications and compliance. For example, the FAA granted JAL relief for Summer 2024 scheduling due to resource limitations, demonstrating ongoing regulatory oversight and cooperation.

The airline operates a relatively modern fleet, with an average age of 11.6 years as of March 2024. JAL is committed to fleet modernization, aiming to increase its proportion of next-generation, fuel-efficient aircraft to 73% by 2030, contributing to both environmental goals and enhanced safety. The aircraft are consistently described as very clean and well-maintained.

While JAL has generally maintained an excellent safety record, it experienced a notable incident in January 2024 when an Airbus A350-900 collided with a Japan Coast Guard aircraft at Tokyo Haneda Airport. Critically, all 379 passengers and crew on the JAL aircraft were safely evacuated, an event widely hailed as a "miracle" and a testament to the crew's rigorous training and adherence to safety protocols. However, following a series of collisions and close calls in the six months prior to May 2024, the Japanese Civil Aviation Bureau issued a warning to JAL, urging further efforts to ensure air transport safety and requiring a report on preventative measures.

Overall, Japan Airlines is recognized globally for its high safety standards. It has been designated a SKYTRAX 5-Star Airline for the quality of its airport and onboard product and staff service, and has received the APEX WORLD CLASS certification multiple times, including the "Best-in-Class in Safety and Well-Being" award. In July 2024, JAL was also honored with the Richard Crane Award from the Flight Safety Foundation for its decades-long commitment to fostering a strong safety culture.

Content generated by AI based on web research • Updated 2 weeks, 1 day ago
Route Network Map
Most Popular Routes
TAK → HND
Takamatsu Airport → Tokyo Int'l (Haneda)
340 miles
240 flights
B738
HIJ → HND
Hiroshima Airport → Tokyo Int'l (Haneda)
396 miles
150 flights
B763
AKJ → HND
Asahikawa Airport → Tokyo Int'l (Haneda)
579 miles
136 flights
B738
OKJ → HND
Okayama Momotaro Airport → Tokyo Int'l (Haneda)
339 miles
135 flights
B738
CTS → HND
New Chitose Airport → Tokyo Int'l (Haneda)
510 miles
130 flights
B738
KMJ → HND
Kumamoto Airport → Tokyo Int'l (Haneda)
544 miles
112 flights
B738
OKA → HND
Naha Airport / JASDF Naha Air Base → Tokyo Int'l (Haneda)
967 miles
108 flights
B763
MYJ → HND
Matsuyama Airport → Tokyo Int'l (Haneda)
420 miles
99 flights
B738
KUH → HND
Kushiro Airport → Tokyo Int'l (Haneda)
569 miles
97 flights
B738
FUK → HND
Fukuoka Airport → Tokyo Int'l (Haneda)
548 miles
85 flights
A359
Top Destinations
HND (RJTT)
Tokyo Int'l (Haneda)
Ota
2355 flights
54 routes
ITM (RJOO)
Osaka Int'l (Itami)
Itami
686 flights
26 routes
FUK (RJFF)
Fukuoka
Fukuoka
224 flights
10 routes
CTS (RJCC)
New Chitose
Chitose
206 flights
11 routes
NRT (RJAA)
Narita Int'l
Tokyo (Narita)
125 flights
22 routes
KOJ (RJFK)
Kagoshima
Kirishima
106 flights
4 routes
KMI (RJFM)
Miyazaki
Miyazaki
92 flights
3 routes
OKA (ROAH)
Naha
Naha
90 flights
3 routes
KIX (RJBB)
Kansai Int'l
Izumisano
76 flights
6 routes
SDJ (RJSS)
Sendai
Natori
64 flights
3 routes
Top Origin Airports
HND (RJTT)
Tokyo Haneda International Airport
Tokyo
924 flights
54 routes
ITM (RJOO)
Osaka International Airport
Osaka
304 flights
18 routes
CTS (RJCC)
New Chitose Airport
Sapporo
296 flights
10 routes
FUK (RJFF)
Fukuoka Airport
Fukuoka
262 flights
9 routes
TAK (RJOT)
Takamatsu Airport
Takamatsu
240 flights
1 route
NRT (RJAA)
Narita International Airport
Narita
235 flights
26 routes
MYJ (RJOM)
Matsuyama Airport
Matsuyama
196 flights
3 routes
KMJ (RJFT)
Kumamoto Airport
Kumamoto
193 flights
2 routes
HIJ (RJOA)
Hiroshima Airport
Hiroshima
186 flights
2 routes
KOJ (RJFK)
Kagoshima Airport
Kagoshima
141 flights
4 routes
Top Border Crossing Flights
HND (RJTT)
Tokyo Haneda International Airport
Ota, JP
2355 flights
54 routes
NRT (RJAA)
Narita International Airport
Tokyo (Narita), JP
125 flights
22 routes
KIX (RJBB)
Kansai International Airport
Izumisano, JP
76 flights
6 routes
Longest Routes
JFK → HND
John F Kennedy International Airport → Tokyo Int'l (Haneda)
6901 mi
NRT → BOS
Narita International Airport → Boston Logan Intl
6899 mi
HND → JFK
Tokyo Haneda International Airport → John F Kennedy Intl
6783 mi
HND → DFW
Tokyo Haneda International Airport → Dallas-Fort Worth Intl
6782 mi
DFW → HND
Dallas Fort Worth International Airport → Tokyo Int'l (Haneda)
6726 mi
Shortest Routes
UEO → OKA
Kumejima Airport → Naha
59 mi
MYJ → FUK
Matsuyama Airport → Fukuoka
130 mi
FUK → KMI
Fukuoka Airport → Miyazaki
132 mi
KMI → FUK
Miyazaki Airport → Fukuoka
132 mi
MMB → CTS
Memanbetsu Airport → New Chitose
146 mi
All Routes
248 Total Routes
Showing 25 most popular routes
Route Destination Flights Distance Aircraft Last Seen
TAK → HND Tokyo Int'l (Haneda)
Ota
240 340 mi B738 Dec 9, 2025
HIJ → HND Tokyo Int'l (Haneda)
Ota
150 396 mi B763 Dec 9, 2025
AKJ → HND Tokyo Int'l (Haneda)
Ota
136 579 mi B738 Dec 10, 2025
OKJ → HND Tokyo Int'l (Haneda)
Ota
135 339 mi B738 Dec 9, 2025
CTS → HND Tokyo Int'l (Haneda)
Ota
130 510 mi B738 Dec 9, 2025
KMJ → HND Tokyo Int'l (Haneda)
Ota
112 544 mi B738 Dec 9, 2025
OKA → HND Tokyo Int'l (Haneda)
Ota
108 967 mi B763 Dec 10, 2025
MYJ → HND Tokyo Int'l (Haneda)
Ota
99 420 mi B738 Dec 10, 2025
KUH → HND Tokyo Int'l (Haneda)
Ota
97 569 mi B738 Dec 10, 2025
FUK → HND Tokyo Int'l (Haneda)
Ota
85 548 mi A359 Dec 8, 2025
KMJ → ITM Osaka Int'l (Itami)
Itami
81 296 mi E170 Dec 9, 2025
OIT → HND Tokyo Int'l (Haneda)
Ota
79 480 mi B738 Dec 10, 2025
KMQ → HND Tokyo Int'l (Haneda)
Ota
77 198 mi B738 Dec 9, 2025
KMI → FUK Fukuoka
Fukuoka
66 132 mi E170 Dec 10, 2025
HND → OKA Naha
Naha
65 967 mi A359 Dec 8, 2025
HND → CTS New Chitose
Chitose
65 510 mi A359 Dec 10, 2025
NGS → HND Tokyo Int'l (Haneda)
Ota
65 593 mi B738 Dec 10, 2025
HKD → HND Tokyo Int'l (Haneda)
Ota
60 434 mi B763 Dec 10, 2025
TKS → HND Tokyo Int'l (Haneda)
Ota
59 310 mi B738 Dec 8, 2025
FUK → ITM Osaka Int'l (Itami)
Itami
57 297 mi E170 Dec 8, 2025
KOJ → HND Tokyo Int'l (Haneda)
Ota
54 582 mi B763 Dec 8, 2025
KOJ → ITM Osaka Int'l (Itami)
Itami
54 342 mi E190 Dec 8, 2025
KIX → HND Tokyo Int'l (Haneda)
Ota
52 269 mi B738 Nov 29, 2025
MYJ → FUK Fukuoka
Fukuoka
50 130 mi E170 Dec 10, 2025
HND → ITM Osaka Int'l (Itami)
Itami
49 251 mi B788 Nov 20, 2025
Data Information:

Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.

Data Freshness: Real-time
Last Update: Dec 11, 2025 08:00
Coverage: Observed routes only