Japan Airlines (ICAO: JAL) is a prominent Japanese airline known for its extensive network and commitment to service.
Japan Airlines Co., Ltd. was initially established on August 1, 1951, to fulfill Japan's need for a reliable air transportation system in the post-World War II era. It began as a private entity, operating domestic flights with leased aircraft, before becoming a state-owned enterprise in 1953, serving as Japan's national flag carrier for decades. JAL was fully privatized in 1987 and later merged with Japan Air System (JAS) in 2002, becoming one of the world's largest airlines by passengers carried at that time.
The airline operates with its main hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT). It also utilizes secondary hubs at Osaka's Kansai (KIX) and Itami (ITM) airports, along with focus cities like Fukuoka, Nagoya–Centrair, Naha, and Sapporo–Chitose. As of March 2024, the JAL Group, including subsidiaries like J-Air and Japan Transocean Air, operates a fleet of 145 mainline aircraft, with a total group fleet of 279 aircraft. The fleet primarily consists of wide-body and narrow-body aircraft from both Airbus and Boeing, including the Airbus A350-900, Airbus A350-1000, Boeing 737-800, Boeing 767-300ER, Boeing 777-300ER, Boeing 787-8, and Boeing 787-9. The airline is actively modernizing its fleet with orders for new aircraft like the Boeing 737 MAX 8, Airbus A321neo, additional Airbus A350s, and Boeing 787s, aiming for 73% next-generation aircraft by 2030.
JAL's extensive route network covers 52 domestic destinations and 37 international destinations in 21 countries as of November 2025, with scheduled and non-scheduled passenger and cargo services to 220 destinations in 35 countries worldwide (including codeshares). The airline has a strong regional focus through its group companies such as Hokkaido Air System, J-Air, Japan Air Commuter, Japan Transocean Air, and Ryukyu Air Commuter, providing feeder services and connecting regional cities and outlying islands within Japan. Japan Airlines is a full member of the Oneworld airline alliance, which it joined in 2007, alongside several of its subsidiaries as affiliate members.
Notable services and cabin classes offered by Japan Airlines for long-haul international flights include First Class, Business Class (Sky Suite), Premium Economy Class, and Economy Class (Sky Wider). On domestic routes, First Class and Class J (Business Class) are available. The Sky Suite in Business Class features fully flat seats for enhanced comfort and privacy, while Class J on domestic flights offers wider seats and more space than standard economy. JAL's Economy Class is particularly recognized for its comfort, offering wider seats and generous legroom with a 2-4-2 configuration on some aircraft like the Boeing 787, and has received multiple awards for being the "World's Best Economy Class".
Travelers generally have a very positive perception of Japan Airlines, often highlighting its superior service and comfort.
What Travelers Love:
Common Complaints:
Overall Sentiment Summary: Japan Airlines consistently receives high ratings for its impeccable service, particularly in economy and premium economy, and is commended for its punctuality and cabin maintenance. While some premium cabin products on older aircraft might not always meet the highest modern standards, and customer service accessibility could be improved, the general traveler sentiment remains very strong and positive, making JAL a highly recommended airline.
Japan Airlines maintains a strong safety record, backed by rigorous certifications and a proactive approach to safety.
JAL has received the International Air Transport Association (IATA) Operational Safety Audit (IOSA) registration since 2005, which is an internationally recognized standard for assessing an airline's operational management and control systems. All IATA members, including JAL, must be IOSA registered. Furthermore, JAL has also achieved the highest possible IATA "Operating (Level 2)" certification for its aviation security management system, being the first organization worldwide to do so. The airline is not on the European Union's Air Safety List, indicating compliance with EU safety standards. The Federal Aviation Administration (FAA) also interacts with the Japan Civil Aviation Bureau (JCAB) for certifications and compliance. For example, the FAA granted JAL relief for Summer 2024 scheduling due to resource limitations, demonstrating ongoing regulatory oversight and cooperation.
The airline operates a relatively modern fleet, with an average age of 11.6 years as of March 2024. JAL is committed to fleet modernization, aiming to increase its proportion of next-generation, fuel-efficient aircraft to 73% by 2030, contributing to both environmental goals and enhanced safety. The aircraft are consistently described as very clean and well-maintained.
While JAL has generally maintained an excellent safety record, it experienced a notable incident in January 2024 when an Airbus A350-900 collided with a Japan Coast Guard aircraft at Tokyo Haneda Airport. Critically, all 379 passengers and crew on the JAL aircraft were safely evacuated, an event widely hailed as a "miracle" and a testament to the crew's rigorous training and adherence to safety protocols. However, following a series of collisions and close calls in the six months prior to May 2024, the Japanese Civil Aviation Bureau issued a warning to JAL, urging further efforts to ensure air transport safety and requiring a report on preventative measures.
Overall, Japan Airlines is recognized globally for its high safety standards. It has been designated a SKYTRAX 5-Star Airline for the quality of its airport and onboard product and staff service, and has received the APEX WORLD CLASS certification multiple times, including the "Best-in-Class in Safety and Well-Being" award. In July 2024, JAL was also honored with the Richard Crane Award from the Flight Safety Foundation for its decades-long commitment to fostering a strong safety culture.
| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| TAK → HND |
Tokyo Int'l (Haneda)
Ota
|
240 | 340 mi | B738 | Dec 9, 2025 |
| HIJ → HND |
Tokyo Int'l (Haneda)
Ota
|
150 | 396 mi | B763 | Dec 9, 2025 |
| AKJ → HND |
Tokyo Int'l (Haneda)
Ota
|
136 | 579 mi | B738 | Dec 10, 2025 |
| OKJ → HND |
Tokyo Int'l (Haneda)
Ota
|
135 | 339 mi | B738 | Dec 9, 2025 |
| CTS → HND |
Tokyo Int'l (Haneda)
Ota
|
130 | 510 mi | B738 | Dec 9, 2025 |
| KMJ → HND |
Tokyo Int'l (Haneda)
Ota
|
112 | 544 mi | B738 | Dec 9, 2025 |
| OKA → HND |
Tokyo Int'l (Haneda)
Ota
|
108 | 967 mi | B763 | Dec 10, 2025 |
| MYJ → HND |
Tokyo Int'l (Haneda)
Ota
|
99 | 420 mi | B738 | Dec 10, 2025 |
| KUH → HND |
Tokyo Int'l (Haneda)
Ota
|
97 | 569 mi | B738 | Dec 10, 2025 |
| FUK → HND |
Tokyo Int'l (Haneda)
Ota
|
85 | 548 mi | A359 | Dec 8, 2025 |
| KMJ → ITM |
Osaka Int'l (Itami)
Itami
|
81 | 296 mi | E170 | Dec 9, 2025 |
| OIT → HND |
Tokyo Int'l (Haneda)
Ota
|
79 | 480 mi | B738 | Dec 10, 2025 |
| KMQ → HND |
Tokyo Int'l (Haneda)
Ota
|
77 | 198 mi | B738 | Dec 9, 2025 |
| KMI → FUK |
Fukuoka
Fukuoka
|
66 | 132 mi | E170 | Dec 10, 2025 |
| HND → OKA |
Naha
Naha
|
65 | 967 mi | A359 | Dec 8, 2025 |
| HND → CTS |
New Chitose
Chitose
|
65 | 510 mi | A359 | Dec 10, 2025 |
| NGS → HND |
Tokyo Int'l (Haneda)
Ota
|
65 | 593 mi | B738 | Dec 10, 2025 |
| HKD → HND |
Tokyo Int'l (Haneda)
Ota
|
60 | 434 mi | B763 | Dec 10, 2025 |
| TKS → HND |
Tokyo Int'l (Haneda)
Ota
|
59 | 310 mi | B738 | Dec 8, 2025 |
| FUK → ITM |
Osaka Int'l (Itami)
Itami
|
57 | 297 mi | E170 | Dec 8, 2025 |
| KOJ → HND |
Tokyo Int'l (Haneda)
Ota
|
54 | 582 mi | B763 | Dec 8, 2025 |
| KOJ → ITM |
Osaka Int'l (Itami)
Itami
|
54 | 342 mi | E190 | Dec 8, 2025 |
| KIX → HND |
Tokyo Int'l (Haneda)
Ota
|
52 | 269 mi | B738 | Nov 29, 2025 |
| MYJ → FUK |
Fukuoka
Fukuoka
|
50 | 130 mi | E170 | Dec 10, 2025 |
| HND → ITM |
Osaka Int'l (Itami)
Itami
|
49 | 251 mi | B788 | Nov 20, 2025 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.