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Japan Airlines

ICAO: JAL IATA: JL Active as of Feb 3, 2026

Airline Statistics

252

Active Routes

6789

Flight Observations

78

Unique Destinations

78

Origin Airports

1692

Avg Route Distance (mi)

7103

Longest Route (mi)

0

Domestic Routes

100

International Routes

About Japan Airlines

Japan Airlines (ICAO: JAL) is a prominent Japanese airline known for its extensive network and commitment to service.

Japan Airlines Co., Ltd. was initially established on August 1, 1951, to fulfill Japan's need for a reliable air transportation system in the post-World War II era. It began as a private entity, operating domestic flights with leased aircraft, before becoming a state-owned enterprise in 1953, serving as Japan's national flag carrier for decades. JAL was fully privatized in 1987 and later merged with Japan Air System (JAS) in 2002, becoming one of the world's largest airlines by passengers carried at that time.

The airline operates with its main hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT). It also utilizes secondary hubs at Osaka's Kansai (KIX) and Itami (ITM) airports, along with focus cities like Fukuoka, Nagoya–Centrair, Naha, and Sapporo–Chitose. As of March 2024, the JAL Group, including subsidiaries like J-Air and Japan Transocean Air, operates a fleet of 145 mainline aircraft, with a total group fleet of 279 aircraft. The fleet primarily consists of wide-body and narrow-body aircraft from both Airbus and Boeing, including the Airbus A350-900, Airbus A350-1000, Boeing 737-800, Boeing 767-300ER, Boeing 777-300ER, Boeing 787-8, and Boeing 787-9. The airline is actively modernizing its fleet with orders for new aircraft like the Boeing 737 MAX 8, Airbus A321neo, additional Airbus A350s, and Boeing 787s, aiming for 73% next-generation aircraft by 2030.

JAL's extensive route network covers 52 domestic destinations and 37 international destinations in 21 countries as of November 2025, with scheduled and non-scheduled passenger and cargo services to 220 destinations in 35 countries worldwide (including codeshares). The airline has a strong regional focus through its group companies such as Hokkaido Air System, J-Air, Japan Air Commuter, Japan Transocean Air, and Ryukyu Air Commuter, providing feeder services and connecting regional cities and outlying islands within Japan. Japan Airlines is a full member of the Oneworld airline alliance, which it joined in 2007, alongside several of its subsidiaries as affiliate members.

Notable services and cabin classes offered by Japan Airlines for long-haul international flights include First Class, Business Class (Sky Suite), Premium Economy Class, and Economy Class (Sky Wider). On domestic routes, First Class and Class J (Business Class) are available. The Sky Suite in Business Class features fully flat seats for enhanced comfort and privacy, while Class J on domestic flights offers wider seats and more space than standard economy. JAL's Economy Class is particularly recognized for its comfort, offering wider seats and generous legroom with a 2-4-2 configuration on some aircraft like the Boeing 787, and has received multiple awards for being the "World's Best Economy Class".

Traveler Reviews

Travelers generally have a very positive perception of Japan Airlines, often highlighting its superior service and comfort.

What Travelers Love:

  • Exceptional Customer Service: Many passengers praise the cabin crew and staff for being highly professional, attentive, polite, and friendly, often anticipating passenger needs.
  • Comfortable and Spacious Seating: JAL's economy class seats, particularly the "Sky Wider" seats on aircraft like the Boeing 787, are frequently noted for being wider and having more legroom than competitors, providing a comfortable experience even in economy. Premium Economy also receives accolades for increased space and privacy.
  • Punctuality and Cleanliness: Reviews consistently mention the airline's excellent punctuality and the immaculate cleanliness of the aircraft cabins and lavatories.

Common Complaints:

  • Outdated Premium Cabin Products: Some reviewers have noted that older aircraft in the premium cabins, specifically some Business Class seats, can appear dated compared to newer offerings from other airlines, sometimes lacking modern privacy features.
  • Customer Service Accessibility: A recurring complaint relates to challenges with customer service, particularly the lack of email or chat support, forcing reliance on telephone call centers with potentially long wait times.
  • Inconsistent Food Quality in Premium Cabins: While overall food quality is often praised, some business class travelers have found the Japanese set menu "underwhelming and boring" or noted issues with freshness.

Overall Sentiment Summary: Japan Airlines consistently receives high ratings for its impeccable service, particularly in economy and premium economy, and is commended for its punctuality and cabin maintenance. While some premium cabin products on older aircraft might not always meet the highest modern standards, and customer service accessibility could be improved, the general traveler sentiment remains very strong and positive, making JAL a highly recommended airline.

Safety Information

Japan Airlines maintains a strong safety record, backed by rigorous certifications and a proactive approach to safety.

JAL has received the International Air Transport Association (IATA) Operational Safety Audit (IOSA) registration since 2005, which is an internationally recognized standard for assessing an airline's operational management and control systems. All IATA members, including JAL, must be IOSA registered. Furthermore, JAL has also achieved the highest possible IATA "Operating (Level 2)" certification for its aviation security management system, being the first organization worldwide to do so. The airline is not on the European Union's Air Safety List, indicating compliance with EU safety standards. The Federal Aviation Administration (FAA) also interacts with the Japan Civil Aviation Bureau (JCAB) for certifications and compliance. For example, the FAA granted JAL relief for Summer 2024 scheduling due to resource limitations, demonstrating ongoing regulatory oversight and cooperation.

The airline operates a relatively modern fleet, with an average age of 11.6 years as of March 2024. JAL is committed to fleet modernization, aiming to increase its proportion of next-generation, fuel-efficient aircraft to 73% by 2030, contributing to both environmental goals and enhanced safety. The aircraft are consistently described as very clean and well-maintained.

While JAL has generally maintained an excellent safety record, it experienced a notable incident in January 2024 when an Airbus A350-900 collided with a Japan Coast Guard aircraft at Tokyo Haneda Airport. Critically, all 379 passengers and crew on the JAL aircraft were safely evacuated, an event widely hailed as a "miracle" and a testament to the crew's rigorous training and adherence to safety protocols. However, following a series of collisions and close calls in the six months prior to May 2024, the Japanese Civil Aviation Bureau issued a warning to JAL, urging further efforts to ensure air transport safety and requiring a report on preventative measures.

Overall, Japan Airlines is recognized globally for its high safety standards. It has been designated a SKYTRAX 5-Star Airline for the quality of its airport and onboard product and staff service, and has received the APEX WORLD CLASS certification multiple times, including the "Best-in-Class in Safety and Well-Being" award. In July 2024, JAL was also honored with the Richard Crane Award from the Flight Safety Foundation for its decades-long commitment to fostering a strong safety culture.

Compiled by AirportRoutes.com • Updated 2 months ago

Route Network Map

Click on any airport to see its routes

Most Popular Routes

TAK → HND
Takamatsu Airport → Tokyo Int'l (Haneda)
340 miles
317 flights
B738
HIJ → HND
Hiroshima Airport → Tokyo Int'l (Haneda)
396 miles
200 flights
B738
OKJ → HND
Okayama Momotaro Airport → Tokyo Int'l (Haneda)
339 miles
195 flights
B738
AKJ → HND
Asahikawa Airport → Tokyo Int'l (Haneda)
579 miles
188 flights
B763
CTS → HND
New Chitose Airport → Tokyo Int'l (Haneda)
510 miles
173 flights
A359
KMJ → HND
Kumamoto Airport → Tokyo Int'l (Haneda)
544 miles
146 flights
B738
KUH → HND
Kushiro Airport → Tokyo Int'l (Haneda)
569 miles
139 flights
B738
OKA → HND
Naha Airport / JASDF Naha Air Base → Tokyo Int'l (Haneda)
967 miles
136 flights
B788
MYJ → HND
Matsuyama Airport → Tokyo Int'l (Haneda)
420 miles
132 flights
B738
OIT → HND
Oita Airport → Tokyo Int'l (Haneda)
480 miles
116 flights
B738

Top Destinations

HND (RJTT)
Tokyo Int'l (Haneda)
Ota
3105 flights
56 routes
ITM (RJOO)
Osaka Int'l (Itami)
Itami
890 flights
26 routes
FUK (RJFF)
Fukuoka
Fukuoka
295 flights
10 routes
CTS (RJCC)
New Chitose
Chitose
267 flights
11 routes
NRT (RJAA)
Narita Int'l
Tokyo (Narita)
155 flights
22 routes
KOJ (RJFK)
Kagoshima
Kirishima
155 flights
4 routes
OKA (ROAH)
Naha
Naha
117 flights
3 routes
KMI (RJFM)
Miyazaki
Miyazaki
116 flights
3 routes
KIX (RJBB)
Kansai Int'l
Izumisano
107 flights
6 routes
SDJ (RJSS)
Sendai
Natori
81 flights
3 routes

Top Origin Airports

HND (RJTT)
Tokyo Haneda International Airport
Tokyo
1198 flights
55 routes
CTS (RJCC)
New Chitose Airport
Sapporo
381 flights
10 routes
ITM (RJOO)
Osaka International Airport
Osaka
373 flights
18 routes
FUK (RJFF)
Fukuoka Airport
Fukuoka
329 flights
9 routes
TAK (RJOT)
Takamatsu Airport
Takamatsu
317 flights
1 route
NRT (RJAA)
Narita International Airport
Narita
306 flights
26 routes
MYJ (RJOM)
Matsuyama Airport
Matsuyama
255 flights
3 routes
KMJ (RJFT)
Kumamoto Airport
Kumamoto
248 flights
2 routes
HIJ (RJOA)
Hiroshima Airport
Hiroshima
246 flights
2 routes
OKJ (RJOB)
Okayama Momotaro Airport
Okayama
195 flights
1 route

Top Border Crossing Flights

HND (RJTT)
Tokyo Haneda International Airport
Ota, JP
3105 flights
56 routes
NRT (RJAA)
Narita International Airport
Tokyo (Narita), JP
155 flights
22 routes
KIX (RJBB)
Kansai International Airport
Izumisano, JP
107 flights
6 routes

Longest Routes

HND → HEL
Tokyo Haneda International Airport → Helsinki-Vantaa
7103 mi
LHR → HND
London Heathrow Airport → Tokyo Int'l (Haneda)
6958 mi
JFK → HND
John F Kennedy International Airport → Tokyo Int'l (Haneda)
6914 mi
BOS → NRT
Logan International Airport → Narita Int'l
6827 mi
NRT → BOS
Narita International Airport → Boston Logan Intl
6817 mi

Shortest Routes

UEO → OKA
Kumejima Airport → Naha
59 mi
FUK → MYJ
Fukuoka Airport → Matsuyama
130 mi
MYJ → FUK
Matsuyama Airport → Fukuoka
130 mi
FUK → KMI
Fukuoka Airport → Miyazaki
132 mi
KMI → FUK
Miyazaki Airport → Fukuoka
132 mi

All Routes

252 Total Routes
Showing 25 most popular routes
Route Destination Flights Distance Aircraft Last Seen
TAK → HND Tokyo Int'l (Haneda)
Ota
317 340 mi B738 Feb 2, 2026
HIJ → HND Tokyo Int'l (Haneda)
Ota
200 396 mi B738 Feb 2, 2026
OKJ → HND Tokyo Int'l (Haneda)
Ota
195 339 mi B738 Feb 2, 2026
AKJ → HND Tokyo Int'l (Haneda)
Ota
188 579 mi B763 Feb 3, 2026
CTS → HND Tokyo Int'l (Haneda)
Ota
173 510 mi A359 Feb 2, 2026
KMJ → HND Tokyo Int'l (Haneda)
Ota
146 544 mi B738 Feb 3, 2026
KUH → HND Tokyo Int'l (Haneda)
Ota
139 569 mi B738 Feb 3, 2026
OKA → HND Tokyo Int'l (Haneda)
Ota
136 967 mi B788 Feb 3, 2026
MYJ → HND Tokyo Int'l (Haneda)
Ota
132 420 mi B738 Feb 2, 2026
OIT → HND Tokyo Int'l (Haneda)
Ota
116 480 mi B738 Feb 1, 2026
KMQ → HND Tokyo Int'l (Haneda)
Ota
106 198 mi B738 Feb 2, 2026
FUK → HND Tokyo Int'l (Haneda)
Ota
104 548 mi B763 Feb 3, 2026
KMJ → ITM Osaka Int'l (Itami)
Itami
102 296 mi E170 Feb 3, 2026
HND → CTS New Chitose
Chitose
99 510 mi A359 Feb 3, 2026
KIX → HND Tokyo Int'l (Haneda)
Ota
90 269 mi B738 Feb 3, 2026
TKS → HND Tokyo Int'l (Haneda)
Ota
89 310 mi B738 Jan 29, 2026
HND → OKA Naha
Naha
88 967 mi B763 Feb 2, 2026
KMI → FUK Fukuoka
Fukuoka
87 132 mi E170 Feb 2, 2026
NGS → HND Tokyo Int'l (Haneda)
Ota
85 593 mi B763 Feb 2, 2026
HKD → HND Tokyo Int'l (Haneda)
Ota
82 434 mi B763 Feb 2, 2026
KOJ → ITM Osaka Int'l (Itami)
Itami
71 342 mi E190 Feb 3, 2026
FUK → ITM Osaka Int'l (Itami)
Itami
69 297 mi E170 Feb 1, 2026
FUK → KMI Miyazaki
Miyazaki
66 132 mi E170 Feb 3, 2026
KOJ → HND Tokyo Int'l (Haneda)
Ota
65 582 mi B763 Feb 3, 2026
HND → ITM Osaka Int'l (Itami)
Itami
64 251 mi B738 Feb 2, 2026
Data Information:

Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.

Data Freshness: Real-time
Last Update: Feb 3, 2026 20:01
Coverage: Observed routes only