ITA Airways

Traveler reviews for ITA Airways present a mixed, but generally positive, picture, with an average rating of 6.9/10 on Flight-report.

What Travelers Love:

• Good In-flight Meals: Travelers frequently praise the quality of in-flight meals, with complimentary multi-course meals and drinks offered in Business Class.
• Comfortable Long-Haul Business Class: The business class product on newer long-haul aircraft, particularly the A330-900neo, is often highlighted for its comfortable lie-flat seats in a 1-2-1 configuration and excellent overall experience.
• Newer Aircraft and In-flight Entertainment: Many passengers appreciate the quietness and spaciousness of newer aircraft, along with a good selection of movies and functional in-flight entertainment systems.
• On-time Performance: Several reviews commend the airline for its punctuality.
• Enhanced Comfort in Premium Economy and Superior Class: Premium Economy offers wider seats, extra legroom, a dedicated cabin, and priority services. Superior Class on domestic flights provides a reserved cabin, priority boarding, and premium meals.

Common Complaints:

• Inconsistent Customer Service: Some travelers report experiences with rude, impatient, and disorganized cabin crew and ground staff, particularly when dealing with flight disruptions.
• Limited In-flight Entertainment/Wi-Fi on Older Aircraft: While newer planes offer good entertainment, some older aircraft are criticized for a poor selection of movies and unreliable Wi-Fi.
• Cramped Legroom and Older Aircraft: Economy seating, especially on short-haul routes or older, rebranded Alitalia aircraft, can be very cramped. Some older planes still bear Alitalia livery and feature outdated interiors.
• Disorganization and Communication Issues: Passengers have expressed frustration with a lack of clear communication and support during flight delays and cancellations, as well as disorganized boarding processes.
• Ancillary Fees: Complaints include being charged for seat assignments and high fees for checked baggage.
• Dirty Cabins: Some reviews mention consistently dirty tray tables and seats.

Overall, traveler sentiment suggests that ITA Airways offers a competitive product on its newer long-haul fleet and in premium cabins, which is often praised for its comfort and service quality. However, the airline faces challenges in maintaining consistent service standards, particularly regarding customer support during disruptions and the quality of experience on older aircraft.