Finnair

Recent traveler reviews indicate a mixed, but generally competent, sentiment towards Finnair.

What Travelers Love:

• Excellent Cabin Crew: Many passengers praise Finnair's cabin crew for being "fantastic, personable, informative and caring in every respect."
• Comfortable Seating (especially long-haul): Travelers frequently highlight the comfort of Finnair's seats, with some noting "extremely comfortable premium economy seat[s]" and "quite spacious leg space" in Economy on long-haul flights.
• Efficient Helsinki Hub: Helsinki Airport is consistently described as a pleasant airport with efficient transfers and modern lounges, contributing to a smooth travel experience.
• Good In-flight Catering (Business Class): The in-flight catering, particularly in Business Class, has been noted as "super tasty and plentiful." The blueberry juice is also a popular item.

Common Complaints:

• Flight Cancellations and Delays: Several travelers have reported "multiple flight cancellations" and delays, leading to disruptions and stress.
• Limited Legroom (Economy on some routes) & Outdated Entertainment: Some passengers have found "limited legroom" in Economy, especially on longer flights, and describe the in-flight entertainment options as lacking variety or being outdated.
• Customer Service Issues: Complaints include "disorganized" customer service, difficulties with online check-in, and perceived unfair charges for baggage.
• Declining Lounge Quality & Inadequate Meal Portions (Economy): Some reviews mention a decline in the quality of airport lounges, citing them as "restless, noisy, and chaotic," with a noticeable reduction in food quality. Economy meal portions have also been described as "tiny and insufficient."

Overall sentiment suggests that while Finnair is generally a competent airline with strong points like its cabin crew and long-haul comfort, recent experiences highlight inconsistencies in service and potential issues with operational reliability and in-flight amenities on some routes. Travelers are advised to manage expectations and stay proactive regarding flight updates.