Juneyao Airlines

Traveler reviews for Juneyao Airlines present a mixed picture, with notable positives and recurring complaints.

What Travelers Love:

• Newer Aircraft and Clean Cabins: Many passengers praise the modernity of Juneyao Airlines' fleet, especially the A320s and 787s, and frequently comment on the cleanliness and newness of the cabins.
• Good Service and Attentive Crew: Several reviews highlight positive interactions with friendly and attentive cabin crew and generally good service, particularly when flights operate smoothly.
• Comfortable Seats (Business Class/Dreamliner Economy): The lie-flat seats in Business Class on the Boeing 787-9 are well-regarded for comfort and space. Economy class on Dreamliners also receives positive remarks for legroom and amenities.

Common Complaints:

• Flight Cancellations and Delays: A significant number of travelers report frustrating experiences with uncommunicated flight cancellations and substantial delays, often leading to passengers being stranded without adequate assistance or compensation.
• Poor Communication and Customer Service: There are frequent complaints about a lack of clear communication from the airline, unhelpful staff, and considerable difficulty in obtaining refunds or support, especially during flight disruptions. Issues with English language proficiency among some crew or ground staff are also noted.
• Limited/Poor In-Flight Entertainment and Wi-Fi: Many reviews criticize the absence or low quality of in-flight entertainment and Wi-Fi, particularly on older aircraft or domestic routes, with some aircraft offering no screens or connectivity.
• Subpar Food and Drink Offerings: Several passengers express dissatisfaction with the quality, variety, or limited availability of food and beverages, especially on longer flights or during unexpected delays.
• Cramped Legroom (Economy on some aircraft): While the Dreamliner economy is sometimes praised, other feedback points to cramped legroom in economy cabins, particularly for taller individuals, on certain aircraft types.

Overall, the sentiment for Juneyao Airlines is considerably mixed. While the airline is appreciated for its modern fleet and generally good service when operations run smoothly, it faces significant criticism for its handling of flight disruptions, which often involves poor communication and insufficient customer support. Additionally, the in-flight entertainment and food offerings are frequent points of contention for travelers.