Shanghai Airlines

Traveler reviews for Shanghai Airlines generally reflect a mixed to positive sentiment, often highlighting good value for money but also noting areas for improvement.

What Travelers Love:

• Cabin Comfort and Cleanliness: Many travelers appreciate the cleanliness of the aircraft and describe seats as comfortable, often with decent legroom.
• In-Flight Meals: Some passengers have been pleasantly surprised by the quality and variety of the in-flight meals, particularly on shorter flights where such service might be unexpected.
• Polite Cabin Crew: The cabin crew is frequently noted for being polite and attentive, contributing to a pleasant flight experience.

Common Complaints:

• Limited In-Flight Entertainment/Wi-Fi: A recurring criticism is the lack or poor quality of in-flight entertainment and Wi-Fi options, often described as "well below compared to competing carriers" or "quite limited".
• Baggage Handling Issues: Some passengers have reported significant delays in baggage retrieval at arrival or even instances of lost luggage.
• Inconsistent Service and Language Barrier: While many commend the crew, some reviews mention "indifferent service" and a noticeable language barrier for non-Chinese speaking passengers, leading to what some describe as "chaotic" service.
• Outdated Business Class Seats: A few reviews for Business Class flights have pointed out that the seats can feel "old fashioned".
• Delays and Cancellations: There are instances of significant flight delays and cancellations, with some travelers reporting a lack of proper communication during these events.

Overall sentiment indicates that Shanghai Airlines can offer a good travel experience, especially for its price point, with comfortable planes and satisfactory meals. However, the airline consistently falls short in modern in-flight entertainment offerings and can experience issues with baggage handling and service consistency, particularly concerning English communication.