Air Baltic

Recent traveler reviews indicate a largely positive perception of Air Baltic, recognizing it as an exceptional hybrid airline.

What Travelers Love:

• Modern and Comfortable Aircraft: Passengers consistently praise the Airbus A220-300 fleet for its comfort, featuring wider seats, larger windows, and improved hand luggage space.
• Good Service and Professional Crew: Many travelers highlight the friendly, polite, and professional demeanor of the cabin crew.
• Punctuality and Efficiency: The airline is frequently commended for its on-time performance and efficient booking, check-in, and boarding processes.
• Value and Connectivity: Air Baltic is often seen as a good value airline with competitive pricing and provides extensive direct connectivity to the Baltics and beyond.

Common Complaints:

• Strict Baggage Policy and Fees: A recurring complaint is the strict enforcement of baggage rules, especially regarding carry-on weight limits (e.g., 8 kg total), and significant fees for exceeding these limits or for airport check-in.
• Limited Complimentary Services: As a hybrid carrier, food, drinks, and in-flight entertainment are generally not complimentary in Economy class and must be purchased.
• Business Class Seating: Some reviews note that the Business Class seating typically involves an Economy seat with a blocked middle seat, rather than a dedicated, more spacious business class product.
• Baggage Handling Issues: Instances of missing or delayed checked baggage have been reported, leading to passenger inconvenience and additional expenses.

Overall sentiment for Air Baltic is positive, with an average rating of 7.4/10 on Flight-Report, indicating good service. Travelers appreciate the modern fleet and efficient operations, but emphasize the importance of understanding the airline's fee structure and baggage policies before flying.