Brussels Airlines

Recent traveler reviews for Brussels Airlines present a mixed, yet generally average, sentiment.

What Travelers Love:

• Cabin Crew & Comfort: Many travelers highly value the welcoming, cheerful, and efficient nature of the cabin crew, along with comfortable seating.
• Punctuality & Problem Solving: The airline is recognized for its aircraft punctuality and for being transparent with information and offering excellent services when problems occur, particularly regarding claim processing.
• Effective Boarding: Some reviews commend the efficiency of the boarding process.

Common Complaints:

• In-flight Amenities: Frequent complaints highlight the inadequacy of in-flight meals, entertainment, and Wi-Fi services compared to competitor airlines.
• Customer Service & Baggage Handling: Issues with overall customer service, particularly concerning damaged luggage and slow follow-up, have been reported. Some passengers have also experienced a lack of interest from cabin staff in providing assistance with baggage.
• Airport Experience & Communication: Travelers have noted chaotic airport experiences, including long boarding times, unannounced equipment swaps, and uncommunicated delays, which can lead to missed connections or altered seating arrangements.
• Lack of Complimentary Services: On short-range trips, the absence of complimentary water and the inability to use frequent flyer miles for onboard purchases are points of dissatisfaction.

Overall, the sentiment suggests that while Brussels Airlines generally offers a satisfactory "average" flying experience, its inconsistent performance in in-flight amenities and customer service, particularly concerning baggage and operational communication, are areas that frequently draw criticism. However, recent recognition for its claim processing and punctuality indicates improvements in certain operational aspects.