Azul Airlines (ICAO: AZU) is a prominent Brazilian carrier known for its extensive network and customer-focused approach.
Azul Linhas Aéreas Brasileiras S.A. was founded on May 5, 2008, by David Neeleman, who also established the American low-cost airline JetBlue. The airline commenced operations on December 15, 2008, with a strategic business model focused on stimulating demand by providing frequent and affordable air service to underserved markets throughout Brazil. In 2012, Azul significantly expanded its domestic reach by acquiring TRIP Linhas Aéreas, Brazil's largest regional carrier, with the merger fully completed by 2014.
The airline's operational base is located in São Paulo, Brazil. Its main hub airports include Viracopos International Airport (Campinas), Tancredo Neves International Airport (Belo Horizonte), and Recife (REC). Azul operates a diverse fleet designed to cater to its varied route network, comprising Airbus A320neo family aircraft for high-density domestic and international routes, Airbus A330-200/A330-900neo for long-haul international flights, Embraer E195/E2 jets for core domestic and regional operations, and ATR 72-600 turboprops for short-haul regional flights to smaller cities. Additionally, Azul Cargo operates Airbus A321-200P2F and Boeing 737-400(F) aircraft. As of November 2025, Azul serves 128 domestic destinations and 10 international destinations across 8 countries, maintaining a strong regional focus within Brazil while also offering flights to the United States (Fort Lauderdale, Orlando), Portugal (Lisbon), and other South American countries (Montevideo, Buenos Aires, Cayenne, Asunción, Curaçao, France, Spain).
Azul is not a full member of any global airline alliance such as Star Alliance, SkyTeam, or Oneworld. However, it maintains several codeshare and interline agreements with airlines including United Airlines, TAP Air Portugal, Air Canada, Air Europa, Emirates, Ethiopian Airlines, ITA Airways, JetBlue Airways, and Turkish Airlines. The airline offers various cabin classes, including Business Class, Economy Xtra, and Economy. On international flights, Business Class provides personalized service, private 180° reclining seats, and gourmet menus, along with access to Azul Lounge VCP and other international VIP partner lounges. Economy Xtra offers enhanced legroom, while all international flights typically include complimentary meals, snacks, and drinks. Most aircraft are equipped with in-flight entertainment systems, with A330 and A350 jets featuring modern Panasonic eX3 systems and USB ports for charging personal devices.
Traveler reviews for Azul Airlines indicate a mixed but generally positive sentiment, highlighting both areas of strength and common frustrations.
What Travelers Love:
Common Complaints:
Overall sentiment is largely positive for the in-flight experience and network connectivity, with an average rating of 8.0/10 from travelers on Flight-report. However, customer service, particularly concerning flight disruptions and baggage, remains a significant point of frustration for some passengers. Azul has been noted for having the highest customer satisfaction rate and lowest number of complaints among Brazilian airlines, with a high resolution rate for issues reported on Consumidor.gov.br.
Azul Airlines has maintained a strong safety record since its inception. The airline has not been involved in any major accidents resulting in fatalities since its founding in 2008. While minor operational incidents have been reported, such as a burst tire on landing (August 2024), engine failure (February 2025), unsafe gear indications (November 2024), and a loss of cabin pressure (July 2025), these are typically handled within standard safety protocols and do not reflect a systemic safety issue.
Azul adheres to strict safety regulations established by both Brazilian and international aviation authorities. This commitment ensures that its aircraft and crew undergo regular inspections and comply with rigorous safety standards. Although specific certifications like IOSA (IATA Operational Safety Audit) or FAA compliance status are not explicitly detailed in the search results, the general adherence to international standards is emphasized.
The airline operates a modern fleet of aircraft, with an average age of approximately 7 years as of January 2025, making it one of the youngest fleets in Brazil. Azul continuously incorporates more fuel-efficient and technologically advanced aircraft, contributing to its operational reliability.
Based on available data, Azul receives a strong overall safety assessment. Airline Ratings has awarded Azul a 7/7 safety rating, indicating a passing score on incident checks, audits, and a fatality-free record. This demonstrates a robust commitment to safety, positioning Azul as a safe choice for air travel. In 2020, Azul was recognized as the "World's Best Airline" in TripAdvisor's Travelers' Choice Awards, a recognition that also factors in customer feedback on health and safety aspects.
| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| BPS → CNF |
Tancredo Neves Int'l
Belo Horizonte
|
132 | 390 mi | A20N | Dec 9, 2025 |
| CNF → VCP |
Viracopos Int'l
Campinas
|
131 | 310 mi | E295 | Dec 9, 2025 |
| MAO → VCP |
Viracopos Int'l
Campinas
|
128 | 1630 mi | A20N | Dec 10, 2025 |
| FLN → VCP |
Viracopos Int'l
Campinas
|
113 | 334 mi | E295 | Dec 9, 2025 |
| SSA → VCP |
Viracopos Int'l
Campinas
|
102 | 907 mi | A20N | Dec 10, 2025 |
| BSB → VCP |
Viracopos Int'l
Campinas
|
97 | 497 mi | E295 | Dec 10, 2025 |
| BEL → VCP |
Viracopos Int'l
Campinas
|
96 | 1499 mi | A20N | Dec 11, 2025 |
| VCP → CNF |
Tancredo Neves Int'l
Belo Horizonte
|
93 | 310 mi | E295 | Dec 10, 2025 |
| SSA → CNF |
Tancredo Neves Int'l
Belo Horizonte
|
91 | 597 mi | E295 | Dec 9, 2025 |
| BEL → CNF |
Tancredo Neves Int'l
Belo Horizonte
|
88 | 1299 mi | A20N | Dec 11, 2025 |
| MAO → BEL |
Val de Caes Int'l
Belem
|
83 | 808 mi | A320 | Dec 9, 2025 |
| BEL → STM |
Santarem
Santarem
|
81 | 443 mi | AT72 | Dec 11, 2025 |
| SSA → REC |
Guararapes Int'l (Gilberto Freyre Int'l)
Recife
|
81 | 404 mi | E295 | Dec 9, 2025 |
| NAT → REC |
Guararapes Int'l (Gilberto Freyre Int'l)
Recife
|
81 | 166 mi | AT72 | Dec 8, 2025 |
| VIX → CNF |
Tancredo Neves Int'l
Belo Horizonte
|
81 | 243 mi | E190 | Dec 10, 2025 |
| FOR → REC |
Guararapes Int'l (Gilberto Freyre Int'l)
Recife
|
80 | 390 mi | A20N | Dec 10, 2025 |
| BEL → MCP |
Macapa Int'l
Macapa
|
80 | 205 mi | A20N | Dec 9, 2025 |
| VCP → POA |
Salgado Filho Int'l
Porto Alegre
|
77 | 544 mi | A20N | Dec 10, 2025 |
| BPS → VCP |
Viracopos Int'l
Campinas
|
76 | 694 mi | A20N | Dec 9, 2025 |
| VIX → VCP |
Viracopos Int'l
Campinas
|
72 | 480 mi | A320 | Dec 10, 2025 |
| VCP → SDU |
Santos Dumont Regional
Rio de Janeiro
|
71 | 253 mi | E295 | Dec 5, 2025 |
| VCP → CWB |
Afonso Pena Int'l
Curitiba
|
68 | 217 mi | A20N | Dec 10, 2025 |
| SLZ → REC |
Guararapes Int'l (Gilberto Freyre Int'l)
Recife
|
65 | 747 mi | A320 | Dec 10, 2025 |
| CNF → SDU |
Santos Dumont Regional
Rio de Janeiro
|
64 | 233 mi | E295 | Dec 10, 2025 |
| CNF → CGH |
São Paulo-Congonhas
São Paulo
|
64 | 326 mi | E295 | Dec 9, 2025 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.