Azul Brazilian Airlines

ICAO: AZU Active as of Dec 11, 2025

416

Active Routes

7887

Flight Observations

97

Unique Destinations

100

Origin Airports

852

Avg Route Distance (mi)

5826

Longest Route (mi)

2

Domestic Routes

98

International Routes
About Azul Brazilian Airlines

Azul Airlines (ICAO: AZU) is a prominent Brazilian carrier known for its extensive network and customer-focused approach.

Azul Linhas Aéreas Brasileiras S.A. was founded on May 5, 2008, by David Neeleman, who also established the American low-cost airline JetBlue. The airline commenced operations on December 15, 2008, with a strategic business model focused on stimulating demand by providing frequent and affordable air service to underserved markets throughout Brazil. In 2012, Azul significantly expanded its domestic reach by acquiring TRIP Linhas Aéreas, Brazil's largest regional carrier, with the merger fully completed by 2014.

The airline's operational base is located in São Paulo, Brazil. Its main hub airports include Viracopos International Airport (Campinas), Tancredo Neves International Airport (Belo Horizonte), and Recife (REC). Azul operates a diverse fleet designed to cater to its varied route network, comprising Airbus A320neo family aircraft for high-density domestic and international routes, Airbus A330-200/A330-900neo for long-haul international flights, Embraer E195/E2 jets for core domestic and regional operations, and ATR 72-600 turboprops for short-haul regional flights to smaller cities. Additionally, Azul Cargo operates Airbus A321-200P2F and Boeing 737-400(F) aircraft. As of November 2025, Azul serves 128 domestic destinations and 10 international destinations across 8 countries, maintaining a strong regional focus within Brazil while also offering flights to the United States (Fort Lauderdale, Orlando), Portugal (Lisbon), and other South American countries (Montevideo, Buenos Aires, Cayenne, Asunción, Curaçao, France, Spain).

Azul is not a full member of any global airline alliance such as Star Alliance, SkyTeam, or Oneworld. However, it maintains several codeshare and interline agreements with airlines including United Airlines, TAP Air Portugal, Air Canada, Air Europa, Emirates, Ethiopian Airlines, ITA Airways, JetBlue Airways, and Turkish Airlines. The airline offers various cabin classes, including Business Class, Economy Xtra, and Economy. On international flights, Business Class provides personalized service, private 180° reclining seats, and gourmet menus, along with access to Azul Lounge VCP and other international VIP partner lounges. Economy Xtra offers enhanced legroom, while all international flights typically include complimentary meals, snacks, and drinks. Most aircraft are equipped with in-flight entertainment systems, with A330 and A350 jets featuring modern Panasonic eX3 systems and USB ports for charging personal devices.

What Travelers Say

Traveler reviews for Azul Airlines indicate a mixed but generally positive sentiment, highlighting both areas of strength and common frustrations.

What Travelers Love:

  • Cabin Comfort: Many travelers appreciate the spacious seating arrangements, comfortable planes, and good legroom, especially in premium cabin classes.
  • Cabin Crew & Service: The staff is frequently praised for being friendly, attentive, and providing good in-flight service, including meals, snacks, and beverages on international routes.
  • Extensive Domestic Network: Azul's wide network, connecting many cities across Brazil, including underserved regions, is highly valued by travelers.
  • Punctuality/On-Time Performance: Azul was recognized by Cirium as the 2nd most punctual airline in the world in 2023.

Common Complaints:

  • Customer Service Issues: Passengers often report difficulties reaching customer service, unhelpful responses, especially for non-Portuguese speakers, and slow resolution of complaints.
  • Flight Cancellations/Changes: There are instances of unnotified flight cancellations and significant schedule changes, leading to rebooking challenges and financial losses for affected passengers.
  • Baggage Issues: Some travelers have experienced lost or damaged luggage. Additionally, policies for checked bags and excess weight can be strict and costly, with reports of difficulties paying for luggage online.
  • Pricing: Despite its initial low-cost model, some customers perceive Azul's ticket prices as relatively expensive compared to competitors.
  • Hub Location (VCP): The primary hub at Viracopos Airport (Campinas) is noted for being a considerable distance from São Paulo city, requiring long commute times, and shuttle bus services can be insufficient to meet demand.

Overall sentiment is largely positive for the in-flight experience and network connectivity, with an average rating of 8.0/10 from travelers on Flight-report. However, customer service, particularly concerning flight disruptions and baggage, remains a significant point of frustration for some passengers. Azul has been noted for having the highest customer satisfaction rate and lowest number of complaints among Brazilian airlines, with a high resolution rate for issues reported on Consumidor.gov.br.

Safety Information

Azul Airlines has maintained a strong safety record since its inception. The airline has not been involved in any major accidents resulting in fatalities since its founding in 2008. While minor operational incidents have been reported, such as a burst tire on landing (August 2024), engine failure (February 2025), unsafe gear indications (November 2024), and a loss of cabin pressure (July 2025), these are typically handled within standard safety protocols and do not reflect a systemic safety issue.

Azul adheres to strict safety regulations established by both Brazilian and international aviation authorities. This commitment ensures that its aircraft and crew undergo regular inspections and comply with rigorous safety standards. Although specific certifications like IOSA (IATA Operational Safety Audit) or FAA compliance status are not explicitly detailed in the search results, the general adherence to international standards is emphasized.

The airline operates a modern fleet of aircraft, with an average age of approximately 7 years as of January 2025, making it one of the youngest fleets in Brazil. Azul continuously incorporates more fuel-efficient and technologically advanced aircraft, contributing to its operational reliability.

Based on available data, Azul receives a strong overall safety assessment. Airline Ratings has awarded Azul a 7/7 safety rating, indicating a passing score on incident checks, audits, and a fatality-free record. This demonstrates a robust commitment to safety, positioning Azul as a safe choice for air travel. In 2020, Azul was recognized as the "World's Best Airline" in TripAdvisor's Travelers' Choice Awards, a recognition that also factors in customer feedback on health and safety aspects.

Content generated by AI based on web research • Updated 2 weeks, 1 day ago
Route Network Map
Most Popular Routes
BPS → CNF
Porto Seguro Airport → Tancredo Neves Int'l
390 miles
132 flights
A20N
131 flights
E295
128 flights
A20N
113 flights
E295
102 flights
A20N
96 flights
A20N
VCP → CNF
Viracopos International Airport → Tancredo Neves Int'l
310 miles
93 flights
E295
91 flights
E295
88 flights
A20N
Top Destinations
VCP (SBKP)
Viracopos Int'l
Campinas
1674 flights
67 routes
CNF (SBCF)
Tancredo Neves Int'l
Belo Horizonte
1187 flights
46 routes
REC (SBRF)
Guararapes Int'l (Gilberto Freyre Int'l)
Recife
834 flights
30 routes
BEL (SBBE)
Val de Caes Int'l
Belem
302 flights
12 routes
CWB (SBCT)
Afonso Pena Int'l
Curitiba
278 flights
13 routes
CGH (SBSP)
São Paulo-Congonhas
São Paulo
246 flights
13 routes
GRU (SBGR)
São Paulo-Guarulhos Int'l
Sao Paulo
194 flights
8 routes
SSA (SBSV)
Deputado Luis Eduardo Magalhaes Int'l (Dois de Julho)
Salvador
186 flights
7 routes
POA (SBPA)
Salgado Filho Int'l
Porto Alegre
179 flights
11 routes
SDU (SBRJ)
Santos Dumont Regional
Rio de Janeiro
163 flights
3 routes
Top Origin Airports
VCP (SBKP)
Viracopos International Airport
Campinas
1188 flights
61 routes
CNF (SBCF)
Tancredo Neves International Airport
Belo Horizonte
982 flights
44 routes
BEL (SBBE)
Val de Cans/Júlio Cezar Ribeiro International Airport
Belém
682 flights
12 routes
MAO (SBEG)
Eduardo Gomes International Airport
Manaus
535 flights
15 routes
REC (SBRF)
Recife/Guararapes - Gilberto Freyre International Airport
Recife
435 flights
27 routes
SSA (SBSV)
Deputado Luiz Eduardo Magalhães International Airport
Salvador
330 flights
10 routes
POA (SBPA)
Salgado Filho International Airport
Porto Alegre
303 flights
11 routes
BPS (SBPS)
Porto Seguro Airport
Porto Seguro
262 flights
11 routes
BSB (SBBR)
Presidente Juscelino Kubitschek International Airport
Brasília
259 flights
4 routes
SLZ (SBSL)
Marechal Cunha Machado International Airport
São Luís
211 flights
5 routes
Top Border Crossing Flights
VCP (SBKP)
Viracopos International Airport
Campinas, BR
1674 flights
67 routes
CNF (SBCF)
Tancredo Neves International Airport
Belo Horizonte, BR
1187 flights
46 routes
REC (SBRF)
Recife/Guararapes - Gilberto Freyre International Airport
Recife, BR
834 flights
30 routes
BEL (SBBE)
Val de Cans/Júlio Cezar Ribeiro International Airport
Belem, BR
302 flights
12 routes
CWB (SBCT)
Afonso Pena Airport
Curitiba, BR
278 flights
13 routes
GRU (SBGR)
Guarulhos - Governador André Franco Montoro International Airport
Sao Paulo, BR
194 flights
8 routes
Longest Routes
VCP → ORY
Viracopos International Airport → Paris Orly
5826 mi
ORY → VCP
Paris-Orly Airport → Viracopos Int'l
5826 mi
MAD → VCP
Adolfo Suárez Madrid–Barajas Airport → Viracopos Int'l
5210 mi
VCP → MAD
Viracopos International Airport → Adolfo Suárez Madrid-Barajas
5210 mi
OPO → VCP
Francisco de Sá Carneiro Airport → Viracopos Int'l
5083 mi
Shortest Routes
REC → JPA
Recife/Guararapes - Gilberto Freyre International Airport → Presidente Castro Pinto Int'l
68 mi
JPA → REC
Presidente Castro Pinto International Airport → Guararapes Int'l (Gilberto Freyre Int'l)
68 mi
AAX → POJ
Romeu Zema Airport → Patos de Minas
69 mi
CPV → REC
Presidente João Suassuna Airport → Guararapes Int'l (Gilberto Freyre Int'l)
89 mi
REC → CPV
Recife/Guararapes - Gilberto Freyre International Airport → Joao Suassuna
89 mi
All Routes
416 Total Routes
Showing 25 most popular routes
Route Destination Flights Distance Aircraft Last Seen
BPS → CNF Tancredo Neves Int'l
Belo Horizonte
132 390 mi A20N Dec 9, 2025
CNF → VCP Viracopos Int'l
Campinas
131 310 mi E295 Dec 9, 2025
MAO → VCP Viracopos Int'l
Campinas
128 1630 mi A20N Dec 10, 2025
FLN → VCP Viracopos Int'l
Campinas
113 334 mi E295 Dec 9, 2025
SSA → VCP Viracopos Int'l
Campinas
102 907 mi A20N Dec 10, 2025
BSB → VCP Viracopos Int'l
Campinas
97 497 mi E295 Dec 10, 2025
BEL → VCP Viracopos Int'l
Campinas
96 1499 mi A20N Dec 11, 2025
VCP → CNF Tancredo Neves Int'l
Belo Horizonte
93 310 mi E295 Dec 10, 2025
SSA → CNF Tancredo Neves Int'l
Belo Horizonte
91 597 mi E295 Dec 9, 2025
BEL → CNF Tancredo Neves Int'l
Belo Horizonte
88 1299 mi A20N Dec 11, 2025
MAO → BEL Val de Caes Int'l
Belem
83 808 mi A320 Dec 9, 2025
BEL → STM Santarem
Santarem
81 443 mi AT72 Dec 11, 2025
SSA → REC Guararapes Int'l (Gilberto Freyre Int'l)
Recife
81 404 mi E295 Dec 9, 2025
NAT → REC Guararapes Int'l (Gilberto Freyre Int'l)
Recife
81 166 mi AT72 Dec 8, 2025
VIX → CNF Tancredo Neves Int'l
Belo Horizonte
81 243 mi E190 Dec 10, 2025
FOR → REC Guararapes Int'l (Gilberto Freyre Int'l)
Recife
80 390 mi A20N Dec 10, 2025
BEL → MCP Macapa Int'l
Macapa
80 205 mi A20N Dec 9, 2025
VCP → POA Salgado Filho Int'l
Porto Alegre
77 544 mi A20N Dec 10, 2025
BPS → VCP Viracopos Int'l
Campinas
76 694 mi A20N Dec 9, 2025
VIX → VCP Viracopos Int'l
Campinas
72 480 mi A320 Dec 10, 2025
VCP → SDU Santos Dumont Regional
Rio de Janeiro
71 253 mi E295 Dec 5, 2025
VCP → CWB Afonso Pena Int'l
Curitiba
68 217 mi A20N Dec 10, 2025
SLZ → REC Guararapes Int'l (Gilberto Freyre Int'l)
Recife
65 747 mi A320 Dec 10, 2025
CNF → SDU Santos Dumont Regional
Rio de Janeiro
64 233 mi E295 Dec 10, 2025
CNF → CGH São Paulo-Congonhas
São Paulo
64 326 mi E295 Dec 9, 2025
Data Information:

Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.

Data Freshness: Real-time
Last Update: Dec 11, 2025 07:18
Coverage: Observed routes only